The ROI Account Manager is responsible for providing timely management of medical records requests for assigned healthcare facilities while providing world class customer service to customers and clients. The ROI Account Manager reports to their team lead.

Responsibilities

Act as a main contact for communicating and collaborating with assigned accounts

Reviewing and verifying medical record requests for validity and compliance with HIPANHITECH/etc.

Verifying patient information within assigned accounts' EMR systems by using key patient identifiers to ensure that all records to be reproduced are for the correct patient and scope requested.

Confirming request information and requesting additional documentation from patients/requesters to process pending medical record requests.

Pulling and reproducing requested medical records while ensuring accuracy and compliance with MediCopy policies/procedures as well as state/federal regulation

Following and performing workflows specific to assigned accounts

Providing and logging detailed and accurate information on each file/chart processed in accordance with MediCopy's policies/procedures

Updating and maintaining an accurate Accounting of Disclosures for all activities and processes associated with medical records requests.

Providing world-class customer service to patients and clients while ensuring patient privacy.

Handling high call volumes while maintaining a high level of service and professionalism.

Maintaining all established production/quality goals, while managing assigned accounts within MediCopy's established turn-around time.

Reports to the Director of Operations as necessary.

Qualifications

Thorough and detail-oriented

Professional demeanor

Customer oriented disposition

Demonstrate a positive attitude, and be able to interact well with employees

Demonstrate excellent communication skills

Proven consistent dependability and attendance

Confidentiality and discretion is required

Ability to conduct and interpret HIPAA and Privacy Guidelines

Solid organizational skills, including multitasking and time-management

The flexibility to adapt to frequent changes in the industry and office

High School Diploma/GED required.

Total Compensation Base pay is one element of the total compensation package. Eligible employees may also have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.

Salary Range It is not typical for an individual to be hired at or near the top of the range. Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.

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Pay Range USD $18.00 - USD $20.00 /Hr.