Site Services Manager

The Site Services Manager leads site-wide support functions—administrative, analytical, procurement, and project management—to ensure efficient, cost-effective, high-quality service delivery. As the primary onsite leader for supplier oversight, purchasing, spend management, and vendor performance supporting laboratory and site operations, this role drives operational excellence, cost-effective procurement of consumables and supplies, and compliance with customer and company requirements.

Job Responsibilities:

Leadership & Team Management

Lead, mentor, and develop a cross-functional team (Coordinator Assistants, Administrative Assistant, Data Analyst, Project Manager, Procurement Specialist); set clear goals and foster a collaborative, high-performing environment

Support employee development through coaching, training, and succession planning

Provide functional leadership over site purchasing, supplier coordination, vendor performance, and spend management

Operational Excellence & Project Management

Oversee daily site services operations; identify and implement process improvements and streamlined workflows

Partner cross-functionally to support site needs and business priorities

Oversee site-level projects to ensure on-time, in-scope, on-budget delivery; collaborate with the Project Manager to prioritize initiatives and manage resources

Use data and metrics to evaluate project outcomes and inform decision-making

Procurement & Cost Management

Drive procurement strategy and cost savings initiatives—vendor negotiations, contract optimization, spend analysis—while ensuring compliance with company policy

Manage purchasing for laboratory operations, facility services, consumables, office supplies, and other operational support; ensure timely procurement of critical materials and services

Monitor budgets and spending trends; report on financial performance and identify cost avoidance, standardization, and efficiency opportunities

Partner with customer stakeholders and approved suppliers to obtain quotes and evaluate options for best-value purchasing decisions

Place, approve, track, and manage purchases for operational supplies, lab consumables, services, equipment, and facilities-related expenditures

Data & Reporting

Leverage data analytics to identify trends and support strategic decisions; ensure accurate reporting and visibility into KPIs

Partner with the Data Analyst to enhance reporting tools and dashboards

Sustainability (Preferred)

Support sustainability initiatives—waste reduction, resource optimization—that improve environmental impact while maintaining cost efficiency

Additional Responsibilities

Serve as the Subject Matter Expert (SME) for cross-functional site services; partner with customer safety representatives to maintain laboratory safety and compliance

Participate in floor/building oversight meetings and maintain regular stakeholder communication to proactively address and resolve issues

Partner with the Site Lead on talent development, workforce planning, and overall business performance

Identify opportunities for service expansion and business growth in collaboration with internal and customer stakeholders

Lead hiring activities (interviewing, selection, onboarding) and manage employee performance and disciplinary matters in line with company policy

Develop, implement, and maintain SOPs, work instructions, and supporting documentation for consistent service delivery

Ensure compliance with all health, safety, environmental, and security policies and procedures

Maintain readiness for regional travel based on business needs

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time.

Critical Skills :

Proficient in project management, process optimization, and analytical/problem-solving

Ability to interpret information and transform it into visual data and reporting

Strong communication, interpersonal, and coaching skills, including experience engaging senior-level management

Experience working in a compliance-driven environment

Proficient in Microsoft 365 (Outlook, Teams, Word, Excel, and others)

Self-motivated; able to work under pressure and prioritize conflicting deadlines

Ability to work collaboratively with international counterparts to achieve global objectives

Experience managing supplier relationships, vendor performance, and purchasing activities for consumables, services, equipment, or operational supplies

Proven ability to manage budgets, spending plans, and cost reduction initiatives

Understanding of purchase orders, quotations, invoicing, and supplier management practices

Experience with ERP, purchasing, inventory management, or similar business systems

Basic Qualifications :

Bachelor's degree in Business, Operations, Supply Chain, or related field (or equivalent experience)

Minimum 5 years managing purchasing activities, supplier relationships, vendor performance, budgets, and cost management initiatives, including placing, approving, tracking, and managing purchases for operational supplies, laboratory consumables, services, equipment, or facilities-related expenditures

Demonstrated leadership experience managing diverse teams

Strong analytical, problem-solving, and decision-making skills

Excellent communication and stakeholder management, including holding vendors accountable for service, delivery, quality, and contractual obligations

Preferred Qualifications :

Experience in a research laboratory environment, pharmaceutical industry experience highly preferred; biotechnology, healthcare, manufacturing, or other regulated environments purchasing lab consumables, supplies, equipment, or third-party services also relevant

Expertise in data analysis, strategic thinking and execution, and financial/business acumen

Project management experience or certification

Knowledge of laboratory safety practices and 5S and/or Six Sigma principles

Demonstrated history managing supplier spend, vendor performance, and purchasing programs in a customer-facing environment

Working Environment :

Must be able to work in a laboratory/controlled environment requiring personal protective equipment (e.g., lab coat, safety glasses)

Job pace may be fast, with high job completion demands

Must be able to remain in a stationary position more than 25% of the time

Occasionally moves between labs, corridors, adjoining rooms, and buildings onsite; frequently operates instruments, objects, tools, or controls requiring regular bending, squatting, stretching, and reaching

Occasionally lifts or moves up to 25 pounds

The annual compensation range for this full-time position is $80,000 to $110,000. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.