VP, Reporting & Analytics - Patient Services

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.

Job Description

The Vice President, Reporting & Analytics, Patient Services is a key member of EVERSANA’s Patient Services Reporting & Analytics leadership team, responsible for leading the strategy, development, and delivery of reporting and analytics solutions that drive value for clients, patients, and the organization. This leader advances data-driven offerings, supports business development efforts, and collaborates across teams to deliver actionable insights, scalable solutions, and measurable outcomes for BioPharma clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

Accountable for developing reporting, analytics, and insights solutions for EVERSANA’s Patient Services clients, delivering measurable performance and value against established SLAs and KPIs.

Lead a team of analysts, both onsite and offshore, in the development and delivery of actionable reporting, analytics, and insights. Responsible for conducting data deep dives and root cause analyses to identify and help resolve access, affordability, and adherence challenges throughout the patient access journey.

Support clients and business partners through operational excellence, strategic thinking, effective decision-making, and organized project prioritization and execution. Provide a clear strategic vision and roadmap for delivering innovative, actionable analytics solutions.

Serve as a trusted thought partner, consulting within a matrixed environment and collaborating with Patient Services leaders across Client Services, Operations, Product, Innovation, Data, and IT to drive timely, accurate, and comprehensive solutions and outcomes.

Contribute to a portfolio of clients and projects, providing strategic input and expertise in driving data services strategy and execution.

Support business development efforts and maintain the health of existing client accounts through active participation in the development and review of pitches, proposals, and client presentations.

Serve as the Reporting and Analytics lead for Patient Services pitches, proposals, and marketing initiatives.

Contribute to the development of scalable best practices, processes, and product offerings for the Patient Services Analytics team and cross-functional partners.

Promote understanding of how Reporting and Analytics support broader program objectives and drive client ROI by partnering closely with Patient Services stakeholders to ensure solutions meet the needs of clients, partners, and patients.

Develop and deliver effective, persuasive presentations that demonstrate the value of Reporting and Analytics offerings to client teams, business development leaders, and internal stakeholders.

Identify and translate data-driven insights into strategic recommendations, solutions, and offerings that support business growth and P&L objectives.

Collaborate with product owners to ensure applications and solutions meet business needs.

Collaborate with technical resources to identify and document technical requirements, dependencies, and constraints.

Writing acceptance criteria and collaborating with QA team to ensure test plans address all requirements.

Creating user experience deliverables including wireframes and navigation flows.

Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.

All other duties as assigned.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by an employee with a disability, unless such accommodation would cause an undue hardship for EVERSANA. If reasonable accommodation is needed to perform the essential functions of your job position, please contact Human Resources.

PEOPLE LEADER

People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values. In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities:

Establish clear direction and strategic priorities for the team, ensuring effective project and program management practices are in place. Develop and communicate actionable plans, measurable objectives, and expected outcomes to drive successful execution.

Ensure work is completed effectively and efficiently through proactive management of employee performance, workflows, resources, and team priorities.

Partner with Patient Services Analytics leadership to build and maintain a strong talent pipeline to support current and future business needs. Responsibilities include interviewing, selecting, onboarding, and supervising team members, as well as communicating and interpreting company policies and procedures.

Lead talent management activities, including establishing job objectives, determining work methods, setting performance standards, and evaluating performance against departmental goals. Conduct performance reviews and development discussions, and make recommendations regarding compensation adjustments, promotions, transfers, disciplinary actions, and other personnel matters in accordance with company policies.

Foster a culture of accountability, collaboration, continuous improvement, and professional development to support both employee growth and organizational success.

EXPECTATIONS OF THE JOB:

Travel (10% or less)

Hours (40+ hours per week, 5 days of the week)

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

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