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Senior Technical Support Engineer

Fortinet

Listing collected from Fortinet's career site. NextChapter is independent of Fortinet.

Sunnyvale, CA · Posted October 14, 2026

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How AI is used in this kind of work

Among computer user support specialists, AI is already used for a large share of the tasks. Measured exposure for computer user support specialists: 47% (high).

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Skills this job asks for

Say which you have and which you want to build. We use it to match you to jobs like this one.

  • Linux
  • Unix
  • Sso
  • Bgp

About the job

Position overview and Job Responsibilities:

Provide technical support to customers on security devices and Cloud deployments.

Perform collection, analysis, and change recommendations of configuration of customer network information and packet capture.

Recommend corrective actions based on gathered data and its analysis.

Run real-time phone or remote access sessions with customers.

Apply networking knowledge with a focus on L2, L3, L4, and L7.

Debug and troubleshoot networking issues related to device misconfigurations, network connectivity, and L3 routing.

Utilize engineering background to recreate customer issues in the lab and work with the engineering team to debug issues and verify workarounds/fixes.

Demonstrate knowledge and/or experience in each of the following:

Network protocols and technologies: TCP/IP, UDP, SSH, TLS, SSL, HTTP, HTTPS, Proxy, VLAN, Routing, Content based routing, or URL modification

OSI model

Operating systems: Windows, Unix or Linux

Internet security: firewall, IPSs, or Mail Security Gateways.

Desired:

Having any of industry certificates (FCNSA, CCNA, CCIE)

Basic experience with security devices (Firewalls, IPSs, Mail Security Gateways etc.)

Knowledge of dynamic routing protocols and its implementation (OSPF, BGP)

Knowledge of authentication protocols and methods (LDAP, SSO, 2-factor authentication etc.)

Proficient spoken and written English

Positive, communicative and customer oriented attitude

Education:

Bachelor's or Master’s Degree in Engineering

Must be authorized to work in the U.S. without sponsorship.

The US base salary range for this full-time position is $68,000-$84,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time, as well as a comprehensive leave program.

Wage ranges are based on various factors, including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.

All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at the time of hire and annually at the Company’s discretion.

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.

Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 890,000+ customers around the globe.