Senior Solutions Analyst

Overview

Black Canyon Consulting (BCC) is searching for a Senior Solutions Analyst to lead business process assessment, workflow modernization, and solution design activities across complex organizational environments. The Senior Solutions Analyst will work closely with leadership, stakeholders, and technical teams to identify operational inefficiencies, redesign processes, and develop practical solutions that improve efficiency, consistency, accountability, and compliance.

Job Description

The Senior Solutions Analyst will serve as a senior technical and analytical resource responsible for leading process assessments, discovery activities, workflow reengineering, and solution design efforts. This position will conduct comprehensive reviews of current-state processes, identify root causes of operational challenges, and develop future-state workflows that simplify activities, streamline approvals, clarify responsibilities, and reduce manual effort.

The Senior Solutions Analyst will also evaluate opportunities for automation and digital tools, develop high-quality process documentation and training materials, lead pilot testing activities, and work with leadership and stakeholders to support adoption and scaling of approved solutions.

Required Skills

8+ years of relevant professional experience

Experience leading business process analysis, process improvement, or workflow reengineering efforts

Experience conducting current-state (“as-is”) process assessments

Experience designing future-state (“to-be”) workflows

Experience facilitating stakeholder interviews, discovery sessions, or workshops

Experience developing end-to-end process maps and identifying key handoffs, dependencies, and bottlenecks

Ability to identify root causes of process inefficiencies, delays, redundant activities, and operational failures

Experience developing actionable process improvement recommendations

Experience evaluating opportunities for automation, digital forms, workflow tools, or other technology-enabled improvements

Experience creating SOPs, workflow diagrams, roles and responsibility matrices, templates, job aids, and training materials

Experience leading pilot testing and evaluating process performance

Strong analytical, facilitation, documentation, and communication skills

Ability to work effectively with organizational leadership, business stakeholders, and technical teams

Ability to ensure solutions align with applicable policies, internal controls, and regulatory requirements

Desired Skills

Experience supporting federal government or similarly regulated environments

Experience with business process reengineering or continuous improvement methodologies

Experience developing process performance metrics or key performance indicators

Experience evaluating cycle time, error rates, throughput, or similar operational measures

Experience supporting organizational change management and solution adoption

Experience developing governance or quality standards for analytical work products

Experience evaluating automation or workflow-management technologies

Experience leading cross-functional process improvement initiatives

Job Responsibilities

Lead comprehensive assessments of existing business processes and workflows

Facilitate discovery workshops, stakeholder interviews, and process review sessions

Develop detailed current-state (“as-is”) process maps

Identify root causes of inefficiencies, delays, handoff failures, redundant activities, and administrative burden

Design comprehensive future-state (“to-be”) workflows

Simplify process activities and streamline approvals and decision points

Clarify roles, responsibilities, ownership, and accountability within redesigned processes

Identify opportunities to reduce manual workload through automation, digital forms, and integrated tools

Develop actionable recommendations for stakeholder and Government review

Produce SOPs, workflow charts, roles and responsibility matrices, templates, job aids, and training materials

Lead pilot implementation and testing activities

Define and evaluate key indicators used to measure process performance

Refine workflows and recommendations based on pilot results and stakeholder feedback

Coordinate with organizational leadership and stakeholders to support adoption and scaling

Ensure redesigned processes comply with applicable policies, internal controls, and federal requirements

Provide guidance and quality oversight across solution-related work products

Promote consistency in process analysis, documentation, and solution design activities

Benefits and Salary

We attract the best people in the business with our competitive benefits package that includes medical, dental and vision coverage, 401k plan with employer contribution, paid holidays, vacation, and tuition reimbursement.

If you enjoy being a part of a high performing, professional service and technology focused organization, please apply today!