Program Assistant

Job Description:

Job Title: Program Assistant Location: Hannibal, MO Department: TAY & Adult Team Employment Type: Full-time Shift: Monday – Friday

Job Summary: Are you an organized and compassionate professional looking to make a meaningful impact in the behavioral health field? Join our team as a TAY Adult Administrative Support Specialist , supporting our Transition-Age Youth (TAY) Adult Team.

This key team member coordinates and monitors non-clinical operations for the multidisciplinary team, ensures timely and accurate client intake, and provides vital receptionist and triage services to support communication between clients, families, and clinicians. The ideal candidate thrives in a dynamic environment and has a passion for client-centered care and team collaboration.

Position Perks & Benefits:

29 Days of PTO

Eligibility for HRSA Loan Repayment *eligibility requirements

Employee benefits package - health, dental, vision, retirement, life, & more**

Competitive 403(b) Retirement Savings Plan – up to 5% match for Part-Time and Full-Time employees

Company-paid basic life insurance

Emergency Medical Leave Program

Flexible Spending Accounts – healthcare and dependent child-care

Health & Wellness Program

Employee Assistance Program (EAP)

Employee Discount Program

Mileage Reimbursement ( When applicable )

Key Responsibilities:

Organize daily, weekly, and monthly schedules for clients and team operations

Act as a key communication hub between the team and clients/families, including triaging calls

Participate in daily team staffing and coordinate client intake and referrals

Maintain and organize client charts and ensure documentation meets organizational standards

Prepare statistical and tracking reports; maintain data logs for admissions/discharges

Manage office inventory, vehicle logs, and equipment maintenance

Coordinate landline and cellular communications accounts

De-escalate symptomatic client behavior and support clients in crisis situations

Provide general administrative support and serve as the public-facing representative of the team

Maintain confidentiality and handle sensitive client information with professionalism

Education and/or Experience Qualifications:

Education or experience in human services, office management, or a related field

Demonstrated ability to manage administrative duties in a healthcare or social services setting

Strong working knowledge of Microsoft Office, including Excel, Word, and PowerPoint

Additional Qualifications:

Detail-oriented with excellent organizational and communication skills

Ability to remain calm in high-stress situations and effectively manage multiple priorities

Strong interpersonal skills with a commitment to client service and team collaboration

Ability to maintain confidentiality and handle sensitive information appropriately

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.