Janitorial Account Supervisor

The Janitorial Account Supervisor, directly oversees the activities within the assigned operational services work team, ensuring productivity levels and customer service requirements are being met and that employees are complying with all safety, quality, and compliance standards established by the company, by clients, and by regulatory authorities. Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members

Essential Functions

Supervise the daily activities of operations team members.

Set priorities for the team to ensure completion of tasks.

Effectively recruit, manage, and lead a team with a focus on maintaining the functionality and safety of operations.

Participate in monitoring and developing team member performance, including evaluations, training, and recognition.

Ensure work assignments and schedules meet department, facility, and contractual needs.

Respond to client inquiries, requests, and concerns.

Utilize company policies and guidelines to solve work problems.

Ensure department training programs and recertification programs are being conducted within appropriate timeframes.

Meet with clients to ensure needs and expectations are being met.

Implement and manage quality control monitoring and safety programs; maintain a safe work environment.

Achieve operational performance and functional service activities.

Provide technical guidance and interpret policies and procedures to assist employees in performing functional tasks.

Monitor and maintain appropriate staffing levels and daily schedules.

Special projects and other duties as assigned.

Other:

Ability to adjust work schedule as needed to support the operation.

Ability to effectively lead a staff of direct reports.

Ability to effectively communicate and to read and interpret documents including safety rules, operating and procedural manuals, and handbooks.

Basic understanding of computer programs, including Microsoft Office.

Ability to work in a fast-paced work environment.

Ability to resolve issues under tight timeframes and pressure.

Ability to prioritize assignments and projects and to multi-task within restricted time constraints.

Excellent team building and planning skills.

Strong interpersonal skills; ability to develop productive business relationships, and ability to influence and educate employees.

Supervise janitorial staff

At least 2 years of experience supervising employees.

Experience with commercial cleaning industry is a big plus.

Ability to work in a fast-paced environment

Experience effectively managing teams: solid staff retention, counseling and developing team members, etc.

MS Office (Outlook, Word, Excel) proficiency required.

Proven ability to handle confidential information with discretion.

Detail-oriented with a high level of accuracy.

Strong organizational, multi-tasking, and prioritization skills.

Excellent interpersonal and communication skills, including ability to give effective presentations to small and large groups.

Resourceful team player with a positive outlook and approachable demeanor.

High School Diploma or GED (Required)

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers . ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.

For more information, visit www.abm.com