Field Service Engineer

We are actively seeking a qualified candidate to fill the role of US Field Service Engineer local to Peabody, MA.

This position will support new product installs, perform optimization and certification on our products post-installation, and occasionally provide troubleshooting and repair services on a variety of TMC’s line of advanced products.

This role is responsible for handling all aspects of service support including communications between customers and our TMC sales and service departments and producing detailed written reports and documentation. Our ideal candidate must be able to work independently, hold strong customer service values, and think critically to resolve technical issues.

Position Responsibilities:

Perform Environmental Surveys including floor vibration measurements, room magnetic field measurements and acoustic measurements at customer sites and prepare detailed technical reports

Maintain and develop positive client relationships

Develop and expand the current survey capabilities to better suit customer needs

Support new product installations and provide service on existing products. Training will be provided on our product lines, including Stacis III, Stacis iX, SEM-Closure, Electro-Damp, Mag-NetX, PEPS II, Everstill and micro-G

Travel worldwide to perform duties. Most travel will be in North America with the potential for occasional travel to Europe, Asia, and south/central America

Assist Quality, R&D and Engineering Department in diagnosing and debugging problems and evaluating new products

Position Requirements:

Associate Degree in Mechanical Engineering or related field. Will also accept relevant military experience.

3-5 Years of experience in related field (electrical, mechanical, acoustics, vibration, and/or magnetic fields)

Familiarity with data acquisition systems, FFT analysis and oscilloscopes

Strong electrical, mechanical, and pneumatic aptitude and troubleshooting skills

Ability to travel, work independently and be flexible regarding changes in schedule

The ability to perform under critical deadlines and time constraints

Self-motivated and an effective team player

Effective communication skills, both orally and written, with technical and non-technical individuals.

Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.

Proficiency in English

Ability to stand, bend, and reach with both hands as necessary, and capable of lifting up to 75 lbs.

Ability to bend, squat, crawl, reach and maneuver in tight spaces

Expected travel 50 – 70%

Must possess a valid driver’s license and passport

TMC (Technical Manufacturing Corporation) is a worldwide leader in active floor vibration cancellation and magnetic field cancellation technology. Our product lines enable cutting edge research at major research centers globally including OEM and end-user semiconductor manufacturers, university research laboratories, life science companies, and nanotechnology labs.