Among computer occupations, all other, AI is already used for a large share of the tasks. Measured exposure for computer occupations, all other: 31% (high).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

Check how this applies to your own job

Skills this job asks for

Say which you have and which you want to build. We use it to match you to jobs like this one.

About the job

Overview

Job Summary:

The Delivery Manager (DM) is responsible for planning, leading, organizing, and motivating teams to achieve a high level of performance and quality in delivering exceptional business value to users. The DM is accountable for the delivery of all products and services within EBS consistent with plan or defined service levels.

The DM is accountable for the end-to-end delivery, operational health, team performance, financial stewardship, and technology lifecycle of a portfolio that includes:

Legacy Onboarding – SmartERP, ACT (Appian)

Workforce Automation – Global Case Management and HRMatters (Salesforce)

Tableau reporting and analytics

Back Office - Oracle Fusion

Responsibilities

Essential Functions:

Provides thought leadership and direction to all aspects of products and services, and partners with peers to ensure roadmaps align with business strategy

Serves as the primary technology delivery liaison to Product Management and Business Leadership across Legacy Onboarding, Workforce Automation, Tableau reporting and Back Office/Oracle Fusion applications.

Works closely with Platform and Domain Architects to ensure solution designs align with enterprise architecture standards, scalability requirements, and long-term platform strategy.

Act as an escalation point for delivery risks, issues, and cross-team dependencies impacting the delivery areas.

Establishes direction and clear sense of meaning to inspire teams in creating their own connection and passion to the business goals; orients others around a shared vision

Manages concurrent, high visibility products/projects/services using agile methods in a fast-paced environment that may cross multiple business divisions; blends traditional project management principles and practices with agile development approach to fit large, enterprise-level initiatives

Identifies risks, mitigation plans, operational readiness criteria, deployment success factors, and drives deliverables for production launches

Develops/maintains methods to measure customer satisfaction; obtains feedback to ensure that efforts are meeting customer expectations for time, cost and quality

Maintains overarching responsibility for executing best practices approaches and methodologies (ex: ITIL, Agile/ Scrum, SDLC, SOA, etc.) for the support and sustainability of solutions.

Evaluates and identify opportunities where AI can be used to improve service delivery, reduce manual efforts, and enhance employee/customer experience.

Reviews AI and machine learning capabilities (e.g., intelligent document recognition, anomaly detection, AI-assisted case resolution) across Onboarding, Workforce Automation, Tableau reporting and Fusion Apps.

Supervisory or Management Responsibility:

Management responsibility for the team, including hiring, leadership, development and accountability for performance.

Plans and develops people organization including but not limited to: coaching and mentoring, succession planning, proactive identification of resource gaps, etc. for a team of direct and indirect reports.

Drives team to improve cycle time and speed to market.

Budget Responsibility:

Approves and reviews budgets and operational expenditures.

Shares fiscal responsibility for the organization’s technology investments and future planning of the organization’s spend, to avoid unnecessary and duplicative services and to maximize ROI.

Establishes clear cost-of-service model, and drives business cases for taking cost out of transactional processes through automation

Qualifications

Minimum Education and/or Experience:

Bachelor’s degree in Information Systems, or equivalent; advanced degree desirable

Minimum of 10 years of Information Technology experience required

Minimum of 5 years of leadership experience

Experience training and mentoring others

Experience delivering solutions and supporting large enterprise applications involving Oracle/Salesforce/SAP technologies.

Oracle Fusion or other large ERP experience preferred.

Skills/Abilities:

Superior at building relationships, collaboration and teamwork across the local and global organizations

Energizes others towards a global mindset

Strong knowledge and understanding of business needs with the ability to establish/maintain a high level of customer trust and confidence

Ability to translate/communicate complex concepts to peers and business partners

Proficient in all phases of product/project delivery lifecycles

Strong analytical and problem-solving skills

Strong written and verbal communication skills

Strong technical project management and/or leadership skills including the ability to plan, organize, and steer activities

Strong financial acumen with a sense of shareholder responsibility

Ability to travel without restrictions (up to 20% domestic and international)

Benefits Overview:

Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following:

Medical, dental & vision

Hospital plans

401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)

Company paid Short and long-term disability

Health & Dependent Care Spending Accounts (HSA & DCFSA)

Transportation benefits

Employee Assistance Program

Tuition Assistance

Time Off/Leave (PTO, Allegis Group Paid Family Leave, Parental Leave)

Salary Range:

$138,100-$222,500

The position is bonus eligible

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Office Requirements:

Required in office 4 days a week out of our headquarters in Hanover, MD

Core Competencies:

Building Relationships

Develop People

Lead Change

Inspire Others

Think Critically

Communicate Clearly

Create Accountability

“ Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors .”

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email Lauren Lara at llara@allegisgroup.com or call 410-579-3526 for other accommodation options.