Among computer network support specialists, AI is already used for some of the tasks. Measured exposure for computer network support specialists: 29% (some).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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Change management

About the job

Job Summary:

Provide SCAL/HI Market IT consulting support for healthcare transformation initiatives, with a strong focus on Epic First . Core responsibilities include:

Partner with business, clinical and IT stakeholders to understand operational needs.

Translate needs into business, functional and workflow requirements.

Assess existing Epic/enterprise capabilities before recommending new solutions.

Perform current/future-state workflow and impact analysis.

Support business cases, solution assessments, and implementation planning.

Coordinate market-level readiness, testing, change management and adoption.

Help ensure technology investments deliver measurable operational value.

This individual level contributor is primarily responsible for serving as a liaison between users and IT, defining business processes, and participating as a technical contributor on project teams.

Essential Responsibilities:

Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate.

Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.

Develops requirements for process or system solutions within assigned business domain(s) by interfacing stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture).

Develops an understanding of and executes requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) within designated business domain.

Assists in the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of proposed solutions.

Supports the evolution of applications, systems, and/or processes to a desired future state by building and leveraging an up to date understanding of how current processes impact business operations for assigned domain(s).

Maps current state against future state processes.

Identifies the impact of requirements on upstream and downstream solution components.

Provides recommendations to team or department leadership on how to integrate requirements with current systems and business processes for assigned domain(s).

Identifies value gaps and opportunities for process enhancements or efficiencies.

Supports solution design by researching how to help translate requirements into workable business solutions.

Identifies and recommends additional data and/or services needed to address key business issues related to process or solutions design.

Supports the evaluation of third-party vendors as directed.

Recommends regional and/or national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business.

Supports continuous process improvement by participating in the development, implementation, and maintenance of standardized tools, templates, and processes across assigned business domain(s).