Business Process Improvement Consultant

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Overview

The Business Process Improvement Consultant is at the heart of cross-functional collaboration and partnership within Operations at Yale University. Reporting to the Director of Process Improvement, within the Office of Strategic Initiatives, this role will be instrumental in building Yale’s process improvement capabilities and methodologies while supporting Yale’s Operations strategic plan and system-wide initiatives.

This role analyzes business processes, identifies improvement opportunities, implements sustainable solutions, and drives operational excellence through data-informed decision-making. The position collaborates with faculty, staff, and leadership to improve service delivery, enhance the student and employee experience, increase organizational efficiency, and support institutional strategic goals.

The role leverages process improvement methodologies, business analytics, automation technologies, and artificial intelligence (AI) tools to optimize workflows, reduce waste, improve compliance, and advance artificial intelligence approaches.

This role will be responsible for implementing and coaching leaders and staff through lean process improvement methodologies to address and solve complex problems and achieve the desired future state. They will assist in maturing Yale’s process improvement model and be proactive leaders partnering with project and change managers throughout the project delivery lifecycle.

Successful candidates in this role will have excellent interpersonal, technical, social and influencing skills. The Business Process Improvement Consultant will lead with curiosity, have an open mind, be a team player, and have exceptional communication skills. They will be responsible for:

Promoting and role models Yale’s values and leadership behaviors.

Engaging and supports strategic system-wide initiatives.

Prompt decision-making and issue resolution.

Leading and facilitating root cause problem-solving sessions, rapid improvement workshops, and value stream and detailed process mapping sessions.

Utilize AI tools for process analysis, knowledge management, workflow optimization, and decision support.

Develop and iterate standard work for current and future processes.

Deliver just-in-time training to staff and project teams on process improvement methodology and tools.

Partner with and guide external consultants and subject matter experts.

Work closely with the Office of Strategic Initiatives' project management and change management teams to achieve desired future state goals and objectives.

Responsible for documenting, updating, and presenting improvement tools and artifacts as well as status reports.

Establish performance metrics to ensure sustainability.

Support all management levels with process adherence, data analysis, and improvement recommendations.

Required Skills and Abilities

1.Demonstrated experience utilizing AI for process mapping and task mining to create efficiencies.

2.Proven experience in complex project management.

3.Developed analytical, creative thinking and problem-solving skills. 4.Developed interpersonal, written, communication, presentation, and organizational skills.

Preferred Skills and Abilities

Lean Six Sigma Green Belt

Principal Responsibilities

1. Performs complex data/information gathering techniques; evaluates the quality of the information by considering the source, relevancies, and timeliness. 2. Collaborates with team members and clients to drive development of project deliverables and strategies. 3. Researches, aggregates, and analyzes a variety of data/information; synthesizes large and complex quantities information; extracts meaningful insights and makes recommendations. 4. Develops and presents comprehensive and complex reports, recommendations, trainings, and presentations to a variety of audiences.

Required Education and Experience

Bachelor's Degree and seven years of experience or equivalent education and experience.

Skills and Abilities

Proven experience in complex project management.

Developed analytical, creative thinking and problem-solving skills.

Developed interpersonal, written, communication, presentation, and organizational skills.

Proven ability to develop detailed proposals, presentations, and plans.

Job Posting Date 10/16/2026

Job Category Professional

Bargaining Unit NON

Compensation Grade GS-3

Compensation Grade Profile GS-3k

Salary Range $101,300.00 - $151,925.00

Benefits A general description of the benefits to be offered with this Managerial & Professional position is available at: Yale Benefits

Time Type Full time

Duration Type Staff

Work Model Hybrid

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.