Business Operations Specialist - Rochester Hills, MI

It takes great medical minds to create powerful solutions that solve some of healthcare’s most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you’ve honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you’ll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development.

Summary

Gainwell is seeking a Business Operations Specialist to support daily processing and reporting activities at our Rochester Hills location. You will review and process information, reconcile reports, identify discrepancies, maintain accurate records, and complete assigned work within established quality and turnaround requirements. This position requires strong attention to detail and the ability to work accurately in a structured, deadline-driven environment.

Your role in our mission

Process and review operational information in accordance with established procedures, quality standards, and deadlines.

Audit and reconcile reports, records, and transactions to verify accuracy, completeness, and required documentation.

Research discrepancies and processing errors, determine appropriate next steps, and support timely resolution.

Maintain accurate records and handle confidential or sensitive information in accordance with established security and privacy requirements.

Track assigned work against quality, productivity, turnaround-time, and service-level expectations and identify opportunities to improve processes.

What we're looking for

2+ years of experience in business operations, transaction processing, document processing, administrative operations, production support, or a related processing environment.

Experience reviewing, auditing, reconciling, or validating reports, records, transactions, or operational data.

Proficiency with Microsoft Office , including Excel, Outlook, Word, and Teams, and experience working with business systems, workflow applications, or reporting tools.

Experience identifying and researching discrepancies, errors, or incomplete information and following established procedures to resolve issues.

Strong attention to detail, organization, written and verbal communication, and ability to manage multiple assignments in a deadline-driven environment.

What you should expect in this role

Full-time, on-site position Monday through Friday at 1872 Enterprise Drive, Rochester Hills, MI 48309 .

Work in a structured operations environment with established expectations for accuracy, quality, productivity, and turnaround time.

Regular use of Microsoft Office, business systems, workflow applications, and reporting tools.

Collaboration with team members and leadership to resolve processing issues and complete assigned work.

Access to Gainwell’s competitive benefits package for eligible employees including medical, dental, vision, and 401(k) options in accordance with applicable eligibility guidelines.

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The pay range for this position is $30,500.00 - $43,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.