Operations Supervisor (TUC – VITA) x4

About The University Corporation: The University Corporation is a non-profit auxiliary corporation providing commercial and administrative services to California State University, Northridge. Our mission is to provide services and solutions that address the needs of California State University, Northridge; to support the academic, research, and creative endeavors of its students, faculty, and staff; and to enhance the quality of campus life.

Overview: The Operations Supervisor is responsible for the clinics recruitment, training, publicity, operations, data collection and quality control. Operations Supervisors regularly reviews tax returns submitted by volunteers and other staff to ensure accuracy. Regularly communicates with VITA Coordinators to ensure program efficiency. The Operation Supervisors directly supervise the work of the Lead Supervisors who are assigned to report to them (typically around 3-4), they also co-supervisor the student assistants in the VITA Office.

Duties and Responsibilities (other duties as assigned):

Supervising and managing their assigned sites. Oversee's Lead supervisors, tax preparers,

and students assistants. Ensures that sites have working equipment, required supplies, along

with current IRS materials in case of audit. Maintains communication with Community

Partners (i.e. Libraries, Community Centers, YMCA) to ensure smooth working relationship.

Pre-tax season assists Program Coordinator to administer and train volunteer tax preparers

and supervisors.

Confirms the student’s identity using photo identification, and confirm he/she has signed and

dated Form 13615. Assigns students to cohorts including work schedule and provides student

with on-site materials.

Reviews student documentation with student to assign final student grade.

Addresses tax issues and/or tax code rejections with tax payers in order rectify concerns.

Running reports on a weekly basis VITA TaxSlayer Pro for Community Partners, Federal and

State Tax Authorities including for grant purposes.

CSU5 Designated liaison reports directly to VITA Program Director to address any and all CSU5 concerns and maintain line of communication.

Other duties as assigned.

Qualifications:

High School Diploma or Equivalent

Knowledge, Specialized Skills, and Abilities:

• Excellent oral, written, and client service skills

• Able to effectively interact with low-income clients with diverse backgrounds.

• Able to work under pressure while managing multiple tasks in a fast-paced team-oriented

environment and with minimum supervision

• Bilingual language skills are a plus

• Proficiency of MS Office (Outlook, Word, Excel), Taxslayer Pro, Qualtrics, Acuity and Box

• Possess strong leadership skills, communication skills, interpersonal skills, customer service skills,

work ethics, takes initiative and ownership of tasks assigned

• At least two tax return seasons of supervisory work experience, including training staff, in a volunteer

income tax clinic

• Experience serving low-income communities is required.

Pay, Benefits, & Work Schedule

This position is employed through The University Corporation (TUC).

The anticipated hiring range: $21.23 - $26.06

Time Base: Part -Time (20 hours per week)

General Information

THE SELECTED CANDIDATE IS REQUIRED TO PASS A THOROUGH DEPARTMENT BACKGROUND INVESTIGATION.

How to Apply

Please complete the online application/resume upload submission process to be considered for any open position within the university and its auxiliaries. The hiring department will contact the best-qualified candidates and invite them to participate in the interview process.

Application Screening begins September 17, 2026 and will continue until the position is filled.

To be considered in the initial review, applications must be submitted before the date listed above.

Application submissions received after the application screening date will be reviewed at the discretion of the University.

For more detailed information on the application and hiring process, please view the link below:

http://www-admn.csun.edu/ohrs/employment/

Equal Employment Opportunity:

The University Corporation is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Applicants who wish to request an accommodation for a disability may contact the Office of Equity and Diversity at (818) 677-2077.