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Senior Assistant Vice President, Account Manager

ExlService.com

United States · Posted November 9, 2026

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Among advertising and promotions managers, AI is already used for some of the tasks. Measured exposure for advertising and promotions managers: 17% (some).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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  • CRM

About the job

Base Salary: $160-$180k

We are seeking an experienced and strategic leader to join our team as the Sr. Assistant Vice President of Account Management. In this role, you will play a vital part in driving the success of our insurance solutions and services. Your primary focus will be on building and maintaining strong relationships with our clients, understanding their unique needs, and delivering tailored solutions that exceed their expectations. You will collaborate closely with our consulting team to ensure seamless service delivery and client satisfaction.

Develop and execute account management strategies to maximize client retention and growth. Revenue scope $15-$20 million

Serve as the primary point of contact for key clients, building strong relationships and understanding their business objectives.

Collaborate with the consulting team to design and implement innovative insurance solutions tailored to client needs.

Monitor and analyze client feedback, identifying areas for improvement and implementing necessary changes.

Ensure timely and accurate delivery of services, meeting client expectations and industry standards.

Conduct regular performance reviews and provide constructive feedback to the account management team.

Stay updated on industry trends and best practices, incorporating new insights into our account management approach.

Develop and maintain a robust pipeline of potential clients through networking and lead generation activities.

Represent the company at industry events, conferences, and client meetings, promoting our brand and services.

Bachelor's degree in Business Administration, Insurance, or a related field.

8-10 years of experience in account management, with a proven track record in the insurance industry.

Strong leadership and management skills, with the ability to motivate and inspire a team.

Excellent communication and interpersonal skills, with a client-centric approach.

Demonstrated ability to build and maintain strong client relationships, with a focus on client satisfaction.

Experience in consulting or a consulting-like environment is preferred.

Proficiency in using CRM systems and other account management tools.

Analytical skills with the ability to interpret data and make informed decisions.

Strong problem-solving and conflict resolution abilities.

Ability to work independently and manage multiple projects simultaneously

Experience in growing the book of business through Data Modernization, Agentic AI Automation and Workflow Optimization Solutions

Experience managing TPA Relationships with L&A Carriers

Experience managing F&A and Advanced Analytics and Actuarial Services.t.

The posted base salary range is the hiring base salary range for this role. Final offers are based on several factors, including: the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position.