Among computer occupations, all other, AI is already used for a large share of the tasks. Measured exposure for computer occupations, all other: 31% (high).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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ICF International has filed one layoff notice in the last twelve months, covering 82 workers, most recently October 2026. These are public filings with state labor departments, and an open role can sit alongside them. See the filings

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About the job

Description

The Work : We are seeking a highly skilled ServiceNow Architect with hands-on experience implementing Now Assist and other AI‑powered capabilities on the ServiceNow platform. In this role, you will serve as a strategic technical leader responsible for designing scalable, secure, and innovative ServiceNow solutions that leverage the latest AI capabilities to transform business operations.

This is an opportunity to shape our enterprise workflow architecture and drive adoption of next-generation ServiceNow AI features across the organization.

Job Location: This position requires that the job be performed in the United States. If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses, and also prohibits personal VPN connections.

What You Will Do:

Lead the implementation and optimization of ServiceNow Now Assist AI capabilities, including generative AI workflows, virtual agents, intelligent automation, and predictive insights.

Design, develop, and configure ServiceNow solutions to support federal program requirements

Build and maintain custom applications, workflows, business rules, and UI policies

Design, develop, and support ServiceNow portals and web-based user experiences, including Service Portal and/or UI Builder

Collaborate with customer product owners to implement scalable, standards-based solutions

Participate in Agile and SAFe ceremonies, including sprint planning, reviews, and retrospectives

Perform code reviews and ensure adherence to development standards and best practices

Support platform upgrades, patching, and performance tuning

Troubleshoot and resolve ServiceNow defects and production issues

Ensure configurations and customizations align with federal security and compliance requirements

Contribute to technical documentation and knowledge sharing across the team

Support and enhance CSM knowledge enablement through Knowledge Base integration, taxonomy improvements, and self-service experience optimizations

Other duties as assigned

What You Will Bring With You:

ServiceNow CSA certification (must be current)

ServiceNow CAD certification (must be current)

ServiceNow Certified Implementation Specialist (CIS): o CIS – IT Service Management (ITSM) or o CIS – Customer Service Management (CSM) or o CIS - Human Resources Service Delivery (HRSD)

2+ years as a ServiceNow Architect

6+ years of experience implementing ServiceNow solutions

Must be able to obtain and maintain a Federal Public Trust clearance

MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply .

What We Would Like You To Bring With You:

NowAssist / AI experience

Experience supporting federal government programs

Strong experience with Service Portal, UI Builder, and user experience design

Experience configuring ITSM and/or CSM modules

Familiarity with ServiceNow data model and performance optimization

Strong problem-solving, communication, and collaboration skills

Experience supporting DevSecOps-aligned Agile teams

Bachelor’s degree

Professional Skills:

Highly effective analytical, problem-solving, and decision-making capabilities.

Excellent communication and interpersonal skills to interface effectively at all levels of the business.

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Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration . Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance.

Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer . Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our  EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email  Candidateaccommodation@icf.com  and we will be happy to assist . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about  workplace discrimination righ t s or our benefit offerings which are included in the  Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted . This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at  candidateaccommodation@icf.com . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is : $119,323.00 - $202,850.00

Nationwide Remote Office (US99)