Accounts Payable Manager - Vendor Support

We Deliver the Goods: • Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more • Growth opportunities performing essential work to support America’s food distribution system • Safe and inclusive working environment, including culture of rewards, recognition, and respect Key Responsibilities: Team Leadership & Operations • Lead, coach, and develop a team of AP Vendor Support associates and team leads responsible for managing all incoming vendor and internal customer inquiries. • Oversee daily ticket queue operations, ensuring timely, accurate, and high-quality resolution in alignment with service level expectations. • Establish clear performance expectations, KPIs, and accountability measures to drive productivity, quality, and customer satisfaction. • Foster a customer-first culture focused on responsiveness, ownership, and continuous improvement. • Hire, train, and evaluate staff to ensure strong performance and career development. Process Improvement & Customer Experience • Analyze ticket trends and root causes to identify systemic issues and implement scalable process improvements. • Partner with cross-functional teams to resolve recurring vendor and internal customer concerns. • Develop and maintain standard operating procedures, training materials, and knowledge management resources to improve consistency and efficiency. • Monitor and report on key service metrics (e.g., resolution time, backlog, quality, customer satisfaction) and drive action plans to address gaps. Accounts Payable Oversight • Provide oversight of vendor inquiry resolution related to invoice processing, payments, discrepancies, and account status. • Ensure accurate and timely processing of accounts payable transactions, including full disbursement cycle support. • Support vendor dispute management and drive timely resolution of debit balances and discrepancies. • Oversee Vendor Master updates and ensure proper controls and timely processing. • Partner with accounting, treasury, tax, and IT teams to ensure alignment and issue resolution. Controls, Compliance & Reporting • Ensure adherence to company policies, internal controls, and SOX compliance requirements. • Support audits, regulatory requirements (e.g., 1099 reporting), and other compliance related activities as needed. • Maintain a strong control environment within vendor support processes, including proper documentation and escalation protocols. Collaboration & Continuous Improvement • Act as a liaison between AP, General Accounting, Treasury, IT, Tax, and other departments. Lead or participate in projects related to system enhancements, automation, and process optimization. • Drive initiatives that improve efficiency, reduce manual effort, and enhance the overall vendor and customer experience a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }