IT Specialist

Among computer user support specialists, AI is already used for a large share of the tasks. Measured exposure for computer user support specialists: 47% (high).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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About the job

IT Specialist

Location: Hybrid in NYC (3 day in-office requirement)

Qualifications:

3+ years in IT, systems, or IAM engineering at a SaaS or cloud-first company.

Hands-on Okta administration and strong troubleshooting of authentication loops and "user not assigned" style failures.

Google Workspace admin experience and Slack admin experience.

macOS fleet management with Jamf or a comparable MDM.

Practical scripting/automation (Python, Bash or Node) and comfort with REST APIs.

Working knowledge of AWS and/or GCP IAM, secrets management and service-account hygiene.

Calm, ownership-driven communication with non-technical users, and good ticket hygiene.

Bonus points:

ZTNA/VPN and JIT access tools.

Experience in a post-acquisition or multi-tenant identity migration.

GitHub org administration; Jira Service Management; Terraform for Okta/Google.

Experience administering AI/LLM platforms and MCP/connector governance.

Wi-Fi and network knowledge and experience: troubleshooting connectivity, DHCP/DNS, VPN and office wireless (e.g. Meraki or similar), including supporting offices in multiple locations.

A day in the life and how you’ll make an impact:

Identity & access

Administer device management platforms for laptops and mobile devices (Jamf)

Manage identity (Okta) and access platforms, enforcing security policies and workflows

Support user provisioning and deprovisioning across all core systems

Maintain control over access to business tools and infrastructure

SaaS administration

Administer Google Workspace, Slack Enterprise , GitHub, Jira and more

AI tooling administration

Operates Claude Enterprise and supports similar tools.

Work with Security (AppSec) on the approval path for new connectors, Slack apps and Chrome extensions.

Workplace IT & A/V support

Support office Wi-Fi, printers, meeting-room AV and calendars, door access and guest networks across, NY working with vendors where needed.

Automation & continuous improvement

Build and maintain automations for onboarding, access requests, spend approvals and reporting.

Write clear runbooks and user-facing FAQs; analyze ticket trends and eliminate the top repeat causes.

Take part in company-wide projects (migrations, new tool rollouts, security initiatives).

Success looks like

First-response and resolution times.

Fewer repeat access tickets through root-cause fixes and automation.

Clean joiner/mover/leaver and access-review processes with a clear audit trail.

Smooth cut-overs for migration phases, with proactive communication ahead of them.

About the team:

Melio is an innovative company where IT plays a key role. Our team supports hundreds of engineers, data, CX, risk and GTM staff across Tel Aviv, New York and remote locations. You’ll have a real impact on how we work, including hands-on work with AI and automation.

About Melio USA:

Competitive compensation packages: We strive to make each and every employee feel valued and appreciated.

The annual base salary range for this position is $100,000-$115,000

Medical, Dental, and Vision: We offer generous and highly competitive plans with up to 100% employer-paid coverage, FSA and HSA.

401K matching: Feel the investment of working at a high-growth company.

Wellness: We take a holistic approach to wellness at Melio with a focus on providing financial, physical, emotional, social, and community support for our employees.

Time Off: Time to rest and recharge is a priority for us. We offer competitive vacation time, sick days, holidays, and parental leave to allow you to take the time you need, when you need it.

Food perks: Enjoy our fully stocked kitchens, along with a weekly Seamless stipend and plenty of catered meals each week.

Office culture: Thrive in our collaborative office in New York City in a hybrid working environment. We are dog friendly as well!

Growth and development: Lean on the diverse team to foster professional and personal growth through workshops, mentorship programs, and team building activities.

Melio builds business-to-business (B2B) payment tools so small business owners can spend less time in the back office and more time on their craft. As the fastest-growing B2B payment platform in the US, Melio is working hard to find new and better ways to help small businesses succeed in the ways that work best for them.

Melio's diversity, equity and inclusion efforts have always been a top priority within our team. We are an Equal Opportunity Employer, and all of our employees encompass different strengths, experiences and backgrounds. DEI within Melio prioritizes race, gender, age, disability status, veteran status, sexual orientation, religion and many other parts that make up one's identity. Having a diverse team across all offices is key to our success, and inclusion is each #TeaMelio member's responsibility. Melio accepts job applications on an ongoing basis until the position is filled. If you are interested in applying for this job opportunity, please do so directly on our careers page (or if you’re here already, scroll down and apply now!). This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.