Service Center Manager

Applied Industrial Technologies is seeking a Service Center Manager to lead our Customer Service team in Sheboygan, WI!

In this position, you will oversee day-to-day operations of one of our service centers while also providing leadership to our team of customer service specialists. This will allow you to showcase not only your administrative and project management skills, but also your coaching and mentoring capabilities.

Job Responsibilities

As a Customer Service Manager, you will manage service center operations and support our customers and our service team pre-sale, point of sale, and post-sale. This is a multi-aspect role that encompasses both service management and leadership and coaching of our CSRs. This position reports directly to our General Manager.

Your specific duties in this role will include:

Managing internal service center operations to meet/exceed P&L objectives

Championing the development of leadership competencies that drive individual and team goals

Meeting customer and shipment metrics, including time to fill, expediting orders, and quoting

Developing, implementing, and monitoring programs and activities related to product promotion and inside sales, office and warehouse functions, and customer service – as well measuring the results

Hiring, training, and developing service center personnel

Assisting account managers in the identification, acquisition, and retention of customers

Managing inventory, receivables, expenses, and profit/loss accounting

Reviewing and completing monthly reports as well as overseeing petty cash balancing

Ensuring that customer relations are maintained at a high level

Utilizing key metrics to evaluate and recommend best practices for operations

Managing vendor relationships

Creating a positive, dynamic, and fun work environment

Position Requirements

2+ years of proven sales or customer service leadership experience in an industrial atmosphere or parts counter

High school diploma or GED

Solid understanding of financial and accounting concepts

Computer proficiency and the ability to quickly learn our ordering system

Industrial sales/distribution experience preferred

Service center experience preferred

ERP/SAP experience preferred

Analytical & problem solving skills

Excellent verbal and written communication

#LI-AV1

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.