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Senior Technical Support Engineer

Ametek Inc/

Mount Prospect, IL · Posted October 20, 2026

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How AI is used in this kind of work

Among computer user support specialists, AI is already used for a large share of the tasks. Measured exposure for computer user support specialists: 47% (high).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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Ametek Inc/ has filed one layoff notice in the last twelve months, covering 63 workers, most recently September 2026. These are public filings with state labor departments, and an open role can sit alongside them. See the filings

Skills this job asks for

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  • SQL

About the job

Join Rauland as a Senior Technical Support Engineer and put your technical expertise to work supporting mission-critical technology across the Healthcare and Education markets. In this hands-on role, you’ll troubleshoot complex hardware and software issues, configure Rauland systems and integrations, and partner with customers and technicians to solve problems and keep systems performing at their best. If you enjoy digging into technical challenges, sharing your knowledge, and helping others become more self-sufficient, this is an opportunity to make a meaningful impact while working with innovative technology.

What You'll Do:

Provide post-sales customer support via ticketing system and telephone, and configure and troubleshoot systems. All support calls are documented in a helpdesk software.

Perform onsite and offsite technical training classes to educate both distributor and end users about Rauland products

Perform customer onsite troubleshooting of system problems and onsite installation validation exercises to ensure the Rauland systems are performing optimally

Engage in customer/ distributor conference calls to provide pre-sales and post-sales support around product implementation best practices

Document Technical Bulletins for common field issues

This support position includes 24-hour on-call rotation

Coach peers through complex technical issues and testing on internal Rauland equipment

Act as an escalation point to Engineering Department

Do You Have?...

BS/BA (EE/CS) or equivalent combination of education and relevant experience

7+ years’ experience with electronic equipment service/repair or IT professional

Understanding of Microsoft Operating Systems

Ability to manage multiple high visibility sites

Computer literacy at graphic user interface (GUI) operating system level

Advanced understanding of installation practices for hardware and software

Advanced troubleshooting skills of electronics and resolve complex problems

Advanced understanding of Ethernet networking and troubleshooting

Advanced understanding of Microsoft SQL including basic SQL troubleshooting

Excellent written and verbal communication skills

MCSE, MSSQL, Network+ (preferred)

Experience supporting Microsoft OS and Server versions (preferred)

Working knowledge of other IT Enterprise Technology and virtual servers (preferred)

Why Us?

At Rauland, a division of AMETEK, we’re redefining how communication technology supports care and safety in the moments that matter most. From advancing clinical communication in hospitals to enabling critical response systems in schools, our solutions make a real-world impact every day. As part of AMETEK’s Measurement, Communications & Technologies division, we offer the best of both worlds—cutting-edge innovation and the backing of a global leader. Join us in building technology that truly makes a difference. Visit www.rauland.com.