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Software Engineer - SME (ServiceNow)

V2X

Herndon, VA · Posted September 8, 2026

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About the job

Overview

Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.

We are looking for an experienced Software Engineer to join our technology-based program supporting a key government customer. This program will deliver engineering services on ServiceNow platform.

Responsibilities

The Software Engineer will support the team in the following activities (including but not limited to) in support of the customer’s Enterprise ServiceNow Platform:

Involved in the planning of system and development deployment as well as responsible for meeting software compliance standards

Maintain and add new capabilities to the core ServiceNow platform to enhance functionality for tenants

Develop, test and deploy updates to ServiceNow based on customer requirements

Customize and configure ServiceNow applications and facilitate rollout of new applications and modules; configure Application User Interface and configure workflow

Collaborate effectively with ServiceNow System Engineers and developers to develop solutions and handle general updates and configuration changes/requests

Identify system deficiencies and recommend solutions

Maintenance and continuous improvements of the processes, standards, policies, working methods and tools

Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible

Ensure tool configuration consistency across Development, Testing, Integration, and Production environments

Participate in on-going production support and end user support

Document testing and maintenance of system corrections

Research, understand, and develop using new technologies and standards as needed

Research, design, develop and/or modify enterprise-wide systems and/or applications software

Involved in planning of system and development deployment as well as responsible for meeting software compliance standards

Evaluate interface between hardware and software, operational requirements, and characteristics of overall system

Qualifications

Education:

A minimum of sixteen (16) years relevant experience with Bachelor’s or Master’s degrees

Experience:

Minimum of five years, hands-on developing ServiceNow products

Strong understanding of ServiceNow Development Platform including, but not limited to ITSM, ITOM, SPM, HR Module, Customer Service Management (CSM), Asset Management, Change Management, Customer Development, etc.

Proven significant success developing ServiceNow products using JavaScript and other coding applications

Database Administration (Oracle or MySQL) experience

Ability to efficiently and appropriately estimate work effort requirements

Ability to communicate effectively through written and verbal methods

Ability to handle multiple tasks and meet deadlines

Ability to work independently and in a team environment

Able to adapt to a constantly changing environment

Aptitude and willingness to work with variety of newer emerging technologies/tools as opportunities demand

Ability to deliver enhance functionality, aid with new implementations, and provide continuous support within the scheduled time while preserving system integrity required

High degree of initiative, creativity, and technical ability to function on this team required

Ability to identify issues and implement corrective actions

This position requires an active TS/SCI with Polygraph clearance

Preferred Skills and Education

ServiceNow Certified System Administrator (CSA)

The ideal candidate would also have IT project management experience, and be familiar with Scrum, Lean, Agile and DevOps

Experience with Java, Ruby, DevOps and DevSecOps

We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.

#LI-JL1 #clearance

The Software Engineer will support the team in the following activities (including but not limited to) in support of the customer’s Enterprise ServiceNow Platform:

Involved in the planning of system and development deployment as well as responsible for meeting software compliance standards

Maintain and add new capabilities to the core ServiceNow platform to enhance functionality for tenants

Develop, test and deploy updates to ServiceNow based on customer requirements

Customize and configure ServiceNow applications and facilitate rollout of new applications and modules; configure Application User Interface and configure workflow

Collaborate effectively with ServiceNow System Engineers and developers to develop solutions and handle general updates and configuration changes/requests

Identify system deficiencies and recommend solutions

Maintenance and continuous improvements of the processes, standards, policies, working methods and tools

Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible

Ensure tool configuration consistency across Development, Testing, Integration, and Production environments

Participate in on-going production support and end user support

Document testing and maintenance of system corrections

Research, understand, and develop using new technologies and standards as needed

Research, design, develop and/or modify enterprise-wide systems and/or applications software

Involved in planning of system and development deployment as well as responsible for meeting software compliance standards

Evaluate interface between hardware and software, operational requirements, and characteristics of overall system

Education:

A minimum of sixteen (16) years relevant experience with Bachelor’s or Master’s degrees

Experience:

Minimum of five years, hands-on developing ServiceNow products

Strong understanding of ServiceNow Development Platform including, but not limited to ITSM, ITOM, SPM, HR Module, Customer Service Management (CSM), Asset Management, Change Management, Customer Development, etc.

Proven significant success developing ServiceNow products using JavaScript and other coding applications

Database Administration (Oracle or MySQL) experience

Ability to efficiently and appropriately estimate work effort requirements

Ability to communicate effectively through written and verbal methods

Ability to handle multiple tasks and meet deadlines

Ability to work independently and in a team environment

Able to adapt to a constantly changing environment

Aptitude and willingness to work with variety of newer emerging technologies/tools as opportunities demand

Ability to deliver enhance functionality, aid with new implementations, and provide continuous support within the scheduled time while preserving system integrity required

High degree of initiative, creativity, and technical ability to function on this team required

Ability to identify issues and implement corrective actions

This position requires an active TS/SCI with Polygraph clearance

Preferred Skills and Education

ServiceNow Certified System Administrator (CSA)

The ideal candidate would also have IT project management experience, and be familiar with Scrum, Lean, Agile and DevOps

Experience with Java, Ruby, DevOps and DevSecOps

We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.

#LI-JL1 #clearance