Field Service Engineer

Role Summary

The Field Service Engineer II is a highly skilled technical professional who operates with significant independence and judgment in delivering advanced field service support. This role serves a member of the international service team as a liaison between customers and the company. The role provides expert-level installation, diagnostics, training, and problem resolution for complex electromechanical systems. Success in this role requires applying professional discretion, analytical reasoning, and technical expertise to resolve non-routine issues in dynamic customer environments.

What you’ll be doing:

Independently plan, prioritize, and execute complex equipment installations, commissioning, and preventive maintenance at customer sites.

Utilize engineering skill and methods to apply advanced diagnostic and troubleshooting in order to resolve electromechanical, electronic, and software-related issues, both onsite and remotely for customers

Serve as the technical authority during customer engagements, exercising professional judgment to recommend solutions, process improvements, and corrective actions.

Design and validate cutting geometries, process parameters, and test methodologies to evaluate machine capability and customer applications.

Interpret customer measurement systems and assess alignment with machine performance specifications, recommending adjustments as needed.

Deliver comprehensive technical training to customers on machine operation, software functionality, and ancillary equipment.

Develop technical documentation, service instructions, and troubleshooting guides to support customers and internal service teams.

Collaborate cross-functionally with engineering, manufacturing, and service leadership to resolve complex technical and manufacturing challenges.

Provide detailed service reports, recommendations, and findings to internal stakeholders and customers.

Support quotation development and service planning by providing technical input related to parts, labor, and service scope.

Mentor and provide technical guidance to other Service Engineers as needed.

Travel extensively to customer locations and adapt work schedules as required to meet business and customer needs.

Perform other professional duties as assigned, consistent with the scope and level of this role.

Professional Knowledge, Skills, and Abilities

Advanced proficiency in troubleshooting complex electromechanical, electronic, and software-driven systems.

Strong analytical, diagnostic, and problem-solving capabilities, including the ability to resolve non-standard issues.

Demonstrated ability to work independently, manage competing priorities, and make sound technical decisions with minimal supervision.

Working knowledge of precision motion systems, power electronics, networking, and industrial automation.

Ability to read and interpret electrical schematics, mechanical drawings, and technical documentation.

Effective written and verbal communication skills to support customer-facing interactions and cross-functional collaboration.

Strong organizational skills and the ability to manage multiple service engagements within compressed timelines.

Proficiency with Microsoft Office tools; experience with CRM systems (e.g., Salesforce) preferred.

This is what you’ll need to be successful in this role

Bachelor’s degree (BS) in Engineering or a related technical discipline preferred; equivalent experience considered.

Minimum of three (3) years of relevant field service, advanced technical support, or machinery service experience.

Valid Driver’s License and Passport required.