Customer Development Specialist (BioTech)
VMRD
Pullman, WA · Posted October 16, 2026
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About the job
Company: VMRD, Inc., Pullman, WA
Job Title: Customer Development Specialist
Type: FT, Non-Exempt
Department: Sales and Marketing
Job Summary:
This position is responsible for being the frontline contact for VMRD. They are the primary voice and personality through which customers and prospects interact with VMRD. The primary goal of this position is to deliver a positive customer experience, solve problems quickly, and build brand loyalty. The position requires an ability to exercise self-motivation and exhibit strong communication skills.
Pay Range: $21.00-$25.00 per hour
Benefits: Medical, dental, and vision insurance; paid time off; paid holidays; retirement plan; and other company-sponsored benefits.
Duties and Responsibilities:
Processes orders and quotes via phone calls, emails, LIMS, and web channels
Prepare customs forms and other documents for international shipments
Creates and maintains customer accounts in ERP software; nurtures long-lasting customer relationships
Assists customers (internal and external) with general and technical inquiries, provides education on diagnostic products and services
Ensures accurate and timely delivery of orders in compliance with company policies and regulatory requirements
Manages invoicing, billing adjustments, returns and refunds
Responds to and routes customer complaints and technical support cases
Acquires and maintains an understanding of VMRD's diagnostic and testing service portfolios; continuously keeps aware of new product/testing services availability and applications
Maintains order and shipment records-both digital and physical; performs various shipping and receiving duties when needed
Other duties as assigned by manager
To see the full job posting and requirements, please see the full job description at VMRD.com
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