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About the job

Overview

We have an exciting opportunity as a GIS Analyst to join our team!

The successful candidate reports through the Program & Technical Services (P&TS) department. P&TS is responsible for the oversight of program and process controls, standards, utility coordination, underground asset management, hydraulic modeling, and overall GIS data and analysis. This position will focus on GIS data analytics and development for all utilities.

Technical Specialist V

Advanced technician. Under general supervision, performs various spatial and statistical analyses, development, and assists the business with overall asset management tools and processes. Broadens knowledge and skill set in area of discipline. Engages in interactions with consultants, other Citizens departments, and other agencies.

Technical Specialist VI

Lead technician. Performs various spatial and statistical analyses, development, and assist the business with overall asset management tools and processes. Solves technical problems and provides consultation and training. Manages multiple projects of medium to high complexity by assuring compliance with scope, budget, schedule, quality, and safety. Engages in detailed interactions with consultants, other Citizens departments, and other agencies.

Vacancy will be filled at Technical Specialist V or Technical Specialist VI level based on candidate experience.

Minimum Salary: Technical Specialist V: $76,700 (Grade 9) or Technical Specialist VI: $85,800 (Grade 10)

Responsibilities

Technical Specialist V

Continues to learn and remains current on departmental design guides, standards, systems, ESRI applications and functionality, and Citizens policies and procedures.

Proactively applies Citizens Quality Program to deliverables. Demonstrates personal accuracy and supports continuous improvement and change management efforts. Assists to ensure deliverables are in compliance with the specific codes and standards suitable for the project.

May develop moderately complex GIS-related design concepts and deliverables related to asset management and ESRI tools. Begins to make decisions with respect to deliverables and input interpretation. Capable of handling difficult technical assignments within an area of expertise and can provide technical guidance. May review the deliverables of others. May participate in start-up activities associated with a specialized area of expertise.

Coordinates with business personnel to review and exchange project information necessary for asset management and GIS data and application development. May support field activities.

Assists with identification of key client interests and drivers and may determine key clients in some instances. Communicate client interests and drivers to project team and develop approaches to accommodate these concerns.

Monitor staffing levels and available skill sets for projects. Identify resource application needs and process requirements. May define work assignments and maintain schedules.

Performs other duties as assigned.

Technical Specialist VI

Provides guidance and direction to larger assigned tasks. Assists with maintaining and developing departmental GIS-related design guides, standards, systems, ESRI applications and functionality, and Citizens policies and procedures.

Promotes quality and reviews design inputs in order to ensure consistency. Assists to ensure deliverables comply with codes and standards. May participate in and lead process improvement activities and assignments. Demonstrates personal accuracy and drives continual improvement and change management efforts.

Develops complex GIS-related design concepts and deliverables related to asset management and ESRI tools. Makes decisions with respect to deliverables and input interpretation. Capable of handling difficult technical assignments within an area of expertise and can provide technical guidance. May review the deliverables of others. May monitor production to assure consistency, budget, and schedule of the deliverables. May participate in start-up activities associated with a specialized area of expertise.

Coordinates with business personnel to review and exchange project information necessary for asset management and GIS data and application development. May support field activities. Communicates project requirements, progress, and schedules.

Identifies key client interests and drivers on projects, communicates to project team, and develops approaches to accommodate these concerns. Provides support to business development or pursuit activities.

Monitor staffing levels and available skill sets for projects. Identify resource application needs and process requirements. May manage internal and external staff providing GIS-related services.

Performs other duties as assigned.

Qualifications

Technical Specialist V

High School Diploma, equivalency Certificate, or sufficient education acceptable by management.

8 years of related experience and/or training or 6 years of Citizens experience.

Valid driver’s license in the United States, or alternate approved by management. State of Indiana driver’s license required within 30 days of first day of employment. (Must have a safe driving record including no history of serious traffic violations, accidents, suspensions/revocations, or DUI/DWI convictions within the last three years).

Technical Specialist VI

High School Diploma, equivalency Certificate, or sufficient education acceptable by management.

10 years of related experience and/or training or 8 years of Citizens experience.

Preferred Skills/Qualifications :

Technical Specialist V

GIS professional certification.

Associate degree in GIS or a related Engineering Design Technology.

Practical experience in utilizing ESRI software products, such as: ArcGIS Pro, Portal, ArcOnline, Field Maps, and Experience Builder.

Proficiency in computer software in a Windows environment, Microsoft Office applications, Power BI, and Oracle databases.

Ability to work in office and field environment. Detailed understanding of applicable systems and other infrastructure projects at Citizens. Demonstrated ability to work effectively and cooperatively with others as well as work with minimal direct supervision. Strong analytical, problem solving and organizational skills. Demonstrated ability to prioritize project tasks and assist in managing a project team.

Technical Specialist VI

GIS professional certification.

Bachelor’s Degree in GIS or a related Engineering Design Technology.

Advanced experience in utilizing ESRI software products, such as: ArcGIS Pro, Portal, ArcOnline, Field Maps, and Experience Builder.

Proficiency in computer software in a Windows environment, Microsoft Office applications, Power BI, and Oracle databases.

Posting Deadline: Monday, November 2, 2026

Citizens is a drug-free, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.