Among computer and information systems managers, AI is already used for some of the tasks. Measured exposure for computer and information systems managers: 16% (some).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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Supply chain

About the job

The group you’ll be a part of

In the Global Products Group, we are dedicated to excellence in the design and engineering of Lam’s etch and deposition products. We drive innovation to ensure our cutting-edge solutions are helping to solve the biggest challenges in the semiconductor industry.

The impact you’ll make

As a Global Product Support Engineering Manager in Platform/Mechatronics, you will oversee technical support for field engineers, technicians, and product support personnel for wafer handling systems and robotics. Collaborating closely with customers and internal teams, you will provide real-time problem-solving to customer challenges and to enhance our products. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. You will supervise and coordinate engineering teams to meet aggressive development deliverables and take swift action in resolving issues to ensure satisfaction of Lam’s valued customers.

What you’ll do

Define and execute global product support strategies aligned with business goals and product roadmaps

Ensure readiness for product launches, including service capability, documentation, and training

Lead support activities across the full product lifecycle: installation, ramp, high-volume manufacturing, upgrades, and end-of-life management

Ensure procedures, best-known methods (BKMs), and documentation meet product performance and serviceability requirements

Partner with product groups to influence design improvements based on field feedback

Own and drive resolution of complex, cross-functional technical issues impacting product performance, yield, or reliability

Establish structured escalation processes and ensure timely closure of high-impact issues

Lead root cause analysis and corrective action (RCCA) processes across global teams

Act as the global escalation point for customer issues, ensuring clear communication and rapid response

Partner with product support and field service teams to improve installation quality, uptime, and service efficiency

What you'll do continued.

Monitor customer feedback and field performance data to identify systemic issues and improvement opportunities

Work closely with product engineering, manufacturing, supply chain, and quality teams to drive product improvements

Support new product introduction (NPI) by ensuring field readiness and smooth transition from development to production

Analyze global product performance data to identify trends and drive proactive improvements

Provide regular updates and insights to senior leadership

Track and report KPIs

Execute standardized troubleshooting methodologies and knowledge management systems across regions

Lead and develop a global team of product support engineers and specialists

Establish clear roles, responsibilities, and performance expectations

Foster a culture of accountability, customer focus, and technical excellence

Who we’re looking for

A bachelor's degree or equivalent is required, with a minimum of 4-6 years of supervisory experience.

3+ years of experience in semiconductor equipment support including robotics and wafer handling systems

4+ years in a people management capacity

Strong troubleshooting and problem-solving skills, including 8D, FMEA, and 5 Whys

Excellent communication and interpersonal skills

Excellent written and verbal communication skills

Fluent in English

Strong presentation skills

Strong teamwork skills

Ability to establish successful relationships in a multicultural environment with external and internal customers

Ability to work in a matrix environment

Willing to travel both domestically and internationally as required, up to 25%

This is an onsite flex role

Preferred qualifications

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

Salary

CA San Francisco Bay Area Salary Range for this position: $125,000.00 - $270,000.00.

The above salary range for this position is relevant to applicants that reside or work onsite in the California, San Francisco Bay Area only. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors.

Our Perks and Benefits

At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.