Senior Software Engineer

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

We are seeking a highly motivated Software Engineer - Support to ensure the stability, availability, performance, and operational excellence of critical enterprise applications, APIs, and cloud platforms. This role is responsible for providing advanced production support, leading incident resolution efforts, driving root cause analysis, and collaborating with cross-functional teams to maintain highly reliable services.

The ideal candidate will possess strong troubleshooting skills, experience supporting large-scale applications, and a passion for continuous improvement through automation, observability, and AI-enabled solutions.

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

Production Support & Incident Management

Provide Level 3 production support for enterprise applications, APIs, cloud services, and integrated business platforms

Investigate, troubleshoot, and resolve complex production incidents, service disruptions, and customer-reported issues

Lead incident response activities, facilitate bridge calls, coordinate recovery efforts, and provide timely stakeholder communications during major outages

Perform detailed root cause analysis (RCA) and drive corrective and preventive actions to prevent recurring issues

Manage incidents throughout their lifecycle, ensuring proper documentation, escalation, resolution, and post-incident review activities

Support production deployments, release validations, and maintenance activities

Participate in a 24x7 on-call support rotation and provide after-hours support for critical business-impacting incidents

Operational Excellence

Develop and maintain support runbooks, troubleshooting guides, knowledge articles, and operational documentation

Identify recurring issues and recommend processes, configuration, monitoring, or system improvements to enhance platform stability and reliability

Support problem management efforts by identifying trends, recurring defects, and opportunities for service improvement

Collaborate with engineering, infrastructure, database, cloud, network, and security teams to resolve cross-functional production issues

Support disaster recovery testing, resiliency validation, and operational readiness activities

Adhere to ITIL Incident, Problem, Change, and Service Management processes

Monitoring, Observability & Automation

Utilize monitoring and observability tools such as Splunk, Dynatrace, Grafana, Azure Monitor, Application Insights, or equivalent platforms to monitor system health and performance

Analyze application, system, API, and database logs to diagnose and resolve production issues

Create and maintain dashboards, alerts, and operational reports to improve service visibility and incident response

Leverage enterprise-approved AI tools and automation solutions to streamline workflows, accelerate troubleshooting, and improve operational efficiency

Drive continuous improvement initiatives through automation, scripting, and process optimization

Cloud & Platform Support

Support applications and services hosted on modern cloud platforms and distributed architectures

Partner with development teams on deployments, platform upgrades, migrations, modernization efforts, and operational readiness reviews

Support capacity planning, performance tuning, vulnerability remediation, certificate management, and compliance initiatives

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field

4+ years of experience in production support, application support, or software engineering

4+ years of experience supporting large-scale enterprise applications and services

4+ years of experience working with cloud technologies

2+ years of experience working with Oracle or other relational database environments

2+ years of experience using monitoring and observability platforms such as Splunk, Dynatrace, Grafana, Azure Monitor, or equivalent tools

2+ years of experience analyzing applications, infrastructure, API, and database logs to diagnose production issues

2+ years of experience supporting APIs, microservices, and distributed systems

2+ years of experience working within a 24x7 operational support environment with on-call responsibilities

Preferred Qualifications:

Experience leading major incident management and coordinating cross-functional outage response activities

Experience supporting highly regulated or mission-critical environments

Knowledge of cloud-native architectures, containers, and orchestration platforms

Knowledge of ITIL Incident, Problem, and Change Management processes

Experience with vulnerability remediation, certificate lifecycle management, and operational compliance activities

Experience leveraging enterprise-approved AI tools to streamline operational workflows and improve support effectiveness

Strong stakeholder management and collaboration skills

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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