Head of Educational Technology Learning Spaces

Chapel Hill, North Carolina, Employment Type: Permanent Staff (EHRA NF) Vacancy ID: NF0010145 Salary Range: $110,000 - $124,016 Position Summary/Description: This position provides leadership and operational oversight for the unit's primary service areas: Classroom Hotline, Learning Space Design, and Carolina Print Hub. The Classroom Hotline provides audio-visual design, maintenance, lifecycle management, and support for faculty teaching in 200+ general purpose classrooms scheduled by the University Registrar. Learning Space Design services provide consultations, planning, design, and coordinating services for audio-visual renovations in other campus locations. Carolina Print Hub provides student-fee funded printing services through a distributed network of more than 70 campus printing locations. The position is responsible for strategic planning, service delivery, staff supervision, budget management, vendor coordination, and the development of operational standards that ensure reliable, accessible, and innovative technology services. Working collaboratively across the University, the position advances teaching and learning by overseeing the deployment, maintenance, and support of audio-visual classroom technologies that enable faculty to effectively deliver instruction in general-purpose learning spaces. Education and Experience: -Experience supporting classroom technology, learning spaces, or audiovisual services in a higher education environment. -Experience working with facilities professionals, vendors, or construction teams on technology planning, design, and implementation projects. -Experience managing technology lifecycle and replacement programs, including budgeting, procurement, inventory management, and long-term planning. Essential Skills: -Demonstrated knowledge of project management principles, practices, and methodologies. -Strong interpersonal skills, planning, organizing, communication skills, and attention to detail. -Demonstrated experience managing technical support, audiovisual, classroom technology, or IT service operations, including responsibility for service delivery, operational planning, and customer support. -Knowledge of audiovisual technologies, learning spaces, and classroom technology ecosystems, including classroom presentation systems, conferencing, digital displays, and related technologies. -Ability to balance strategic initiatives with day-to-day operational responsibilities, demonstrating sound judgment, problem-solving skills, and organizational effectiveness. AA/EEO Statement: The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.