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About the job

Overview

The Director of Customer Solution Engineering leads and scales a team of Customer Solution Engineers (CSEs) who operate at the intersection of domain consulting, pre‑sales solutioning, and hands‑on technical architecture.

This role owns technical deal leadership, solution quality, and team effectiveness across a portfolio of complex, transformation‑driven client engagements. The Director ensures that opportunities are shaped early, solutions are differentiated and feasible, and transitions from pre‑sales to delivery are seamless.

The Director manages a team of ~8 Customer Solution Engineers and serves as the senior technical partner to Account CTOs within Insight Global.

Responsibilities

1. Team Leadership & Capability Development

Lead, coach, and scale a team of Customer Solution Engineers across multiple accounts and domains

Set quality standards for solution design, scoping rigor, and technical storytelling

Develop team capabilities across domain expertise, architecture depth, and hands‑on engineering

Provide mentorship on client engagement strategy, executive presence, and complex deal navigation

Establish reusable accelerators, demos, reference architectures, and best practices

Partner with leadership on hiring, onboarding, performance management, and workforce planning

2. Domain‑Led Consulting & Client Advisory

Bring deep expertise into opportunity shaping and solution definition

Guide teams in mapping client business processes, legacy systems, and constraints into viable architectures

Identify transformation opportunities aligned to client KPIs, cost reduction, resilience, and growth

Build trusted‑advisor relationships with client stakeholders from operators to C‑suite

Influence client roadmaps and modernization strategies beyond the immediate deal

3. Pre‑Sales & Deal Leadership

Partner with Account CTO leadership to drive proactive opportunity creation

Provide senior technical oversight for complex deals, ensuring differentiated and defensible solutions

Guide teams through architecture definition, scoping, risk identification, and feasibility validation

Review and elevate POCs, demos, and pilots to ensure they prove real business and technical value

Support proposal strategy, pricing inputs, delivery assumptions, and risk mitigation

Serve as escalation point for complex technical objections or competitive situations

4. Solution Architecture & Engineering Oversight

Set architectural guardrails ensuring solutions are production‑ready, scalable, and secure

Review and validate designs across cloud, data, integration, and AI/ML domains

Ensure technical consistency between pre‑sales solutioning and delivery execution

Drive clean handoffs to delivery teams with clear context, documentation, and success criteria

In select strategic engagements, remain engaged through early delivery to stabilize outcomes

Qualifications

REQUIRED QUALIFICATIONS

Leadership & Experience

15+ years of experience in solution engineering, consulting, or technical leadership roles

5+ years leading or managing senior technologists, architects, or pre‑sales teams

Proven experience operating in customer‑facing, deal‑driven environments

Comfort operating across ambiguity, incomplete requirements, and high‑stakes client situations

Domain & Technical Expertise

Strong depth across cloud, data, APIs, and AI/ML, with domain expertise in one or more of the following industries:

Telecommunications: OSS/BSS, RAN, IP Networks, Network operations and field services.

Banking & Financial Services: Core banking (Deposits, Loans, GL), Payments, Cards, Retail Banking, Clearing, Settlement, Capital Markets, Fraud, Risk, event‑driven resilient architectures

Utilities: Grid operations, Meter‑to‑Cash, Field operations

Solution Architecture & Hands‑on Technology

Strong hands‑on experience with:

Cloud platforms (Azure, AWS, GCP)

APIs, microservices, and integration patterns

Data platforms (ETL, streaming, analytics)

Applied (not theoretical) understanding of:

AI/ML and GenAI use cases

Event‑driven and distributed system architectures

Security, compliance, and operating in regulated environments