Director of Admissions (RN)- Hospice

A program senior leadership role responsible for the Admissions Department’s leadership, strategy, customers, analysis and knowledge management, workforce, operations and results.

Serves as an Admissions standard, policies, procedures, and industry subject-matter expert and resource.

Position structure

Reports to and managed by the Program’s GM

Leadership

Develop nurse, liaison, program scheduler, and other admissions staff leadership skills through utilization of Admissions Training, coaching, mentoring, and modeling in remote and face-to-face interactions on weekly, daily, monthly, quarterly, and annual basis, and as-needed

Collaborate with National, Division, Region, and Program leadership to successfully improve program performance, quality, and growth

Responsible for program’s successful rollout and sustainability of national, divisional, and regional initiatives within their program

Lead by example through field coaching, account development, and community activities

Created a positive culture of growth and development

Strategy

Ensure Admissions Department has active and an actionable strategic plan documented in the system

Ensure program Admission Department actively collaborates with other program departments in development of strategies to ensure alignment

Customer

Develop a customer-service oriented Admissions Department by identifying and responding to the customer’s needs and wants by recognizing the customer is the center of VITAS business

Review and provide guidance on program-related customer complaints.

Support and develop quality improvement initiatives based on internal and external survey results and time in field

MAKM (Measurement, Analysis, and Knowledge Management)

Admissions-focused process improvement project management for the program

Admissions Performance KPI (Can change based on national direction):

Length of Intake/Same Day Admit

Speed to Referral/Appointment

Training Completion/Competency

Program Scheduler Performance/Quality

Exceed operating budget targets

Workforce

Program oversight and ensured adherence to standards and performance in the areas of:

Training: Field Coaching, manage completion of required and ad hoc trainings, analyze need based on utilization of data tools, complete ongoing professional development, and is capable of group presentations (internal and external)

Staffing: Demand-based scheduling, productivity management, account development during working hours, and schedule creation

Recruitment: Monitor and manage initiatives, regular evaluation of FTE efficiently and with efficacy, ensure timely posting and hiring

Retention: develop, implement, and monitor retention initiatives, provide ongoing staff support, provided regular feedback through field coaching as part of required time in field, and implement company retention activities per standard

Operations

Compliance with AM required duties as here and within training materials

Audits: Daily, weekly, monthly, quarterly and annual

Monthly program, region, division and national meetings

Budget and operation expense and performance management

Results

Support a collaborative approach in achieving program, region, division and national Admissions related goals, KPIs and metrics.

Experience:

5+ years nursing preferred

3+ years in a leadership/management role preferred

Hospice admissions experience preferred

Ability to work on various assignments simultaneously

Knowledge of industry policies and practices

Ability to motivate and develop others

Ability to communicate tactfully, both verbally and in writing, with program leadership, patients, families, managers, coworkers, and vendors to resolve problems and negotiate resolutions

Proficient with technology with ability to adapt to new products and comfortable learning new technologies (i.e. Excel, MS Teams, OneNote, SharePoint, PowerBI, SharePoint, etc.)

Demonstrates experiences of developing strategies and solutions to improve Admissions performance

Ability to assimilate and analyze large amount of data/information to uncover business, quality and training needs within a data set

Education:

Bachelor’s degree preferred in nursing or business from an accredited college or university or the international equivalent

Nurse preferred to be licensed in the State of which the programs they cover

Certification & Licensure:

Current RN license preferred

Physical Requirements:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.