Senior Technical Program Manager

As a Technical Program Manager within the Global Customer Engineering / Services organization, you will lead end-to-end New Product Introduction (NPI) onboarding for hyperscaler and critical accounts. You will act as the central program owner driving cross-functional alignment across Product Management, Engineering, Manufacturing, and Customer Delivery teams.

The role requires strong execution discipline, technical depth in optical networking, and the ability to proactively identify risks, resolve escalations, and influence decision-making across internal and external stakeholders. You will own the onboarding lifecycle from planning through execution, ensuring programs are delivered on time with high quality and customer satisfaction.

Program Leadership & Execution

Lead NPI onboarding programs for hyperscaler and strategic customers from concept to delivery

Define detailed onboarding plans in collaboration with NPI, Engineering, and Operations teams

Continuously refine plans based on evolving constraints (technical, supply chain, customer timelines)

Establish milestones, track progress, and ensure timely delivery of commitments

Risk & Issue Management

Identify program risks early and define mitigation strategies

Proactively manage escalations and drive issue resolution across cross-functional teams

Maintain clear visibility of risks, dependencies, and blockers for stakeholders

Intervene effectively during critical situations to ensure program continuity

Stakeholder Management & Negotiation

Drive alignment across internal teams and external customer stakeholders

Lead discussions, negotiate priorities, and influence decisions to resolve conflicts

Control and steer conversations during critical program reviews or issue scenarios

Ensure clear communication and expectation management at all levels

Cross-functional Coordination

Work closely with Product Management, Engineering, QA, Supply Chain, and Customer Delivery teams

Secure commitments on deliverables and timelines

Drive accountability across teams for execution and closure

Operational Tracking & Governance

Create and maintain detailed action trackers with clear ownership

Drive rigorous follow-up to ensure closure of all action items

Establish governance cadence (weekly / executive reviews, customer syncs)

Reporting & Executive Communication

Develop executive-level dashboards and reports for senior leadership

Create high-quality PowerPoint presentations for program status, risks, and milestones

Provide clear, data-driven updates to cross-functional teams and leadership

Program & Execution Excellence

Strong experience in NPI / product onboarding programs

Ability to develop structured project plans and execute under ambiguity

Proven ability to manage multiple complex programs simultaneously

Negotiation & Leadership

Strong negotiation and conflict resolution skills

Ability to intervene, influence outcomes, and steer discussions during challenging situations

Excellent stakeholder management across global and cross-functional teams

Risk Management

Expertise in identifying program risks and driving mitigation strategies

Strong analytical and problem-solving capabilities

Technical Expertise

Solid understanding of networking systems with emphasis on: Optical DWDM technologies (preferred)

Layer 1 networking concepts

Ability to work with engineering teams on system-level integration challenges

Communication & Reporting

Strong executive communication skills (written and verbal)

Ability to create structured dashboards and presentations for leadership

Experience presenting to senior management and external customers

Operational Discipline

Strong action tracking and follow-through capabilities

Ability to drive closure across distributed teams

Education & Experience

5+ years of experience in Technical Program Management

12–15+ years of experience in Software and/or Hardware product environments

Bachelor’s degree in Engineering, Computer Science, or related technical discipline