Technical Product Owner

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Job Title: Technical Product Owner

Location: Fort Worth, TX (Hybrid: 3 days onsite)

Duration: Contract with extension

Quickly develops working knowledge of the CCE product, the driving enterprise initiative, affected processes, users, technologies, and any dependencies related to in-flight priorities

Assesses the enterprise initiative scope and impacts, gaps, risks, and dependencies

Translates program requirements into clear requirements, user stories, acceptance criteria, and delivery sequencing

Partners as required with enterprise initiative leaders, engineering, architecture, and UX

Leads backlog refinement, sprint planning support, stakeholder reviews, demonstrations, testing coordination, and release-readiness activities for impacted capabilities in alignment with program milestones

Coordinates cross-product and cross-team dependencies, surfaces risks and decisions early, and drives timely resolution of blockers

Communicates impact assessments, progress, roadmap updates, planned releases, key decisions, and items requiring leadership attention

Produces and maintains clear product documentation, decision records, dependency tracking, and implementation guidance

Provides effective knowledge transfer at the conclusion of the engagement and works independently within established governance, delivery standards, and decision rights

Job Description:

What Candidates Will Do:

Define and communicate a compelling product vision. Develop and manage roadmaps for IT applications, ensuring alignment with enterprise architecture, business objectives, and long-term sustainability.

Operate as the primary liaison between engineering, architecture, and business stakeholders to translate business needs into technical requirements and ensure alignment across teams

Lead backlog refinement and prioritization for technical features, application enhancements, and infrastructure capabilities. Balance technical debt, scalability, and business value

Gather insights from internal users and stakeholders to identify pain points and opportunities to translate feedback into actionable technical solutions

Partner with engineering, architecture, and design teams to ensure successful delivery of technical products and facilitate decision-making and remove roadblocks

Define and track product KPIs and OKRs that measure application performance, reliability, and business impact. Use data to inform decisions and drive continuous improvement

Stay ahead of industry trends, emerging technologies, and best practices. Drive innovation in technical product offerings

Ensure technical products align with architectural standards, enterprise priorities, and long-term strategic goals. Make trade-offs that optimize for scalability and sustainability

All Candidates Will need for success:

Minimum Qualifications – Education & Prior Experience:

Bachelor’s degree in a related field and at least 3 years of Product Management or Product Delivery experience, or at least 5 years of equivalent experience

Demonstrated experience serving as a Product Owner in an Agile delivery environment and managing a product backlog from discovery through release

Ability to onboard quickly, operate with limited supervision, manage competing priorities, and deliver within a time-bound engagement

Strong written and verbal communication skills with experience working across business, technology, and vendor teams

Preferred Qualifications- Education & Prior Job Experience

Experience with contact center technologies, customer service, airline, travel, or other complex operational technology products

Experience with agent desktop, CRM, workflow, and knowledge management technologies

Familiarity with product architecture, DevOps practices, APIs, and release processes

Experience working in a large enterprise with multiple products and platforms

Skills, Licenses & Certifications

Working knowledge of Agile Product Management and delivery tools; experience with Azure DevOps (ADO) is preferred

Relevant Product Management, Product Owner, Scrum, or Agile certification is preferred but not required (e.g. CSPO)

Strong facilitation, prioritization, stakeholder management, problem-solving, and decision-making skills

Top requirements:

Product (CSPO cert), mix of technology and business domains, communication

Nice to have:

Airline domain, Azure Dev Ops tool familiarity, organization, planning, scrum

Note:

Pay Range: $48- $52/hr.

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

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