Senior Dynatrace Observability Engineer / Subject Matter Expert (SME)

CTG is seeking to fill a Senior Dynatrace Observability Engineer / Subject Matter Expert (SME) position for our client. Location: Remote; onsite as required Duration: 12 months, possible extension Duties: Design, deploy, configure, and optimize enterprise observability solutions using Dynatrace, including OneAgent, ActiveGate, Smartscape, and related monitoring components. Implement end-to-end application performance monitoring (APM), distributed transaction tracing, automated dependency discovery, and infrastructure monitoring across applications, databases, APIs, and integrations. Use Dynatrace Davis AI and analytics to identify root causes, investigate performance anomalies, troubleshoot complex incidents, and assess service impact across distributed systems. Monitor Windows and Linux servers, virtualized environments, cloud infrastructure, and supporting services to identify bottlenecks, latency, failures, and resource utilization issues. Configure business transaction monitoring, Real User Monitoring (RUM), and Synthetic Monitoring to improve visibility into critical workflows, service availability, and user experience. Develop dashboards, alerts, anomaly detection policies, and reports aligned with service-level indicators (SLIs) and service-level objectives (SLOs). Use Dynatrace Query Language (DQL) and platform analytics to investigate performance issues, correlate events, and improve monitoring effectiveness. Establish performance baselines and validate the impact of application deployments, infrastructure changes, upgrades, and configuration modifications. Implement supported monitoring integrations for SaaS platforms, external APIs, and third-party services. Evaluate monitoring configurations and recommend improvements to observability coverage, alert quality, scalability, and operational efficiency. Collaborate with application, infrastructure, operations, and security teams to define monitoring requirements and resolve technical issues. Develop architecture diagrams, monitoring standards, and operational documentation while providing technical guidance and knowledge transfer to engineering and operations teams. Skills: Strong expertise in Dynatrace architecture, administration, configuration, and enterprise observability, including OneAgent, ActiveGate, Smartscape, and Davis AI. Proficiency in application performance monitoring, distributed tracing, automated dependency mapping, and cross-layer troubleshooting. Understanding of application architectures, APIs, databases, distributed systems, and Windows/Linux infrastructure. Experience with Dynatrace dashboards, alerting, anomaly detection, performance analytics, and DQL. Familiarity with RUM, Synthetic Monitoring, business transaction monitoring, and service-level observability. Strong analytical, problem-solving, documentation, and communication skills, with the ability to lead technical investigations independently and collaborate across teams. Experience: 5+ years of experience in enterprise monitoring, application performance management, or observability engineering. 3+ years of hands-on experience deploying, configuring, and administering Dynatrace in enterprise environments. Demonstrated success implementing end-to-end monitoring, tracing service dependencies, correlating performance data, and resolving complex application and infrastructure issues. Experience establishing performance baselines, configuring monitoring policies, and improving incident detection and resolution. Preferred experience with Dynatrace Grail, OpenTelemetry, AWS or Azure, and ITSM integrations such as ServiceNow, Jira, or PagerDuty. Familiarity with automation using Python, PowerShell, or REST APIs, as well as DevOps, Site Reliability Engineering (SRE), incident management, and change impact analysis, is desirable. Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field preferred; equivalent practical experience may be considered. Dynatrace Professional certification or equivalent demonstrated expertise preferred. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $76.00 to $81.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About CTG CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries. Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.