Enterprise Software Account Manager

Description

As a Corporate Enterprise Software Account Manager, you will join a collaborative, fast-moving team serving Corporate Veterinary Groups, the fastest-growing segment of the full-service veterinary market. You will carry out account-specific software acquisition and growth strategies, as defined in customer account plans. You will work closely with the Associate Director (the overarching Corporate Account liaison), the Corporate Account Manager (aligned with the Diagnostics business), and the corporate customer to align on strategic objectives, software adoption, and growth plans. Through frequent customer interactions, you will act as a trusted advisor and influence decisions for an assigned group of Corporate and Strategic Accounts.

Why this role matters

Corporate veterinary groups are reshaping how animal health care is delivered, and the software they rely on sits at the center of how their practices run. In this role, you are the day-to-day partner for these customers and the person who helps them reach their strategic goals. By building trusted relationships across the C-suite and with the teams who make software and systems decisions, you will help create business programs that support the economic goals of both IDEXX and the customer, and build lasting software partnerships.

In this role

You will serve as the day-to-day contact for assigned corporate and strategic accounts.

You will act as a trusted advisor and decision influencer to develop, support, strengthen, and grow an assigned group of Corporate Accounts.

You will develop and strengthen strategic partnerships across the C-suite and with those directly involved in software and systems decisions.

You will partner with customers to create effective business programs that grow and sustain the economic goals of both IDEXX and the customer.

You will partner with Enterprise Software leadership and aligned teams (product, implementation, marketing, and support) to meet customer needs based on their strategic goals and build a loyal software partnership.

You will align with the Associate Director on joint strategies and conduct periodic business reviews as needed.

You will manage customer expectations and monitor performance against customer goals.

You will identify the business and economic challenges facing practices, and recommend, drive, and implement solutions.

You will respond promptly to customer escalations on critical corporate account issues.

You will collaborate across the IDEXX organization to coordinate business, sales, and technical support for Corporate Account business plans and programs.

You will coordinate and own large-scale rollouts between corporate customer liaisons and internal teams, including planning and executing product installations, training, technical reviews, and other key deliverables (with field travel when needed).

You will identify and schedule project and program deliverables, milestones, and required tasks.

You will coordinate with internal stakeholders to communicate and manage price increases, contract rules, and incentive rebate payments.

You will serve as project and implementation lead, working alongside corporate customer liaisons.

You will manage tasks and timelines across all functions to meet time, cost, quality, and customer expectations.

What you need to succeed

Preferred 5-7 years of experience in strategic, enterprise, or key account management sales.

Software or SaaS sales experience preferred.

A track record of building and growing strategic customer relationships, loyalty, business plans, and programs.

Strong business acumen with a broad view of the industry.

Clear, effective written and verbal communication and presentation skills, with the ability to explain information in a way that builds rapport, persuades, and creates understanding.

Experience presenting to and communicating with C-suite executives.

Experience mentoring and coaching customers and colleagues.

A track record of persuasion and negotiation.

Ability to solve problems and take ownership of results.

Ability to work independently and manage your own priorities.

Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint.

Willingness to travel approximately 25% of the time.

What you can expect from us:

Competitive Base Salary $100000-110000 flexible based on experience

Lucrative quarterly commission structure.

Health / Dental / Vision Day one.

Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and so much more!

WHY IDEXX

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.

We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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