Senior Business Analyst - Salesforce Implementation & Business Process Transformation

Required Education:• High School Diploma or EquivalentRequired Qualifications/Skills/Experience:• Minimum 5+ years of related business analysis experience• Experience leading business impact analysis• Experience developing business process models, process outlines, procedures, and job aids to prepare business teams for change• Experience with requirements management planning for medium- to large-scale projects• Experience leading business analysis across multiple parallel initiatives• Experience gathering and documenting functional and non-functional requirements• Ability to translate business and user needs into clear business and/or system requirements• Strong facilitation skills for leading requirements-gathering sessions• Excellent written and verbal communication skills• Experience collaborating with business and systems subject matter experts• Experience conducting peer reviews and supporting the quality of project deliverables• Ability to negotiate and influence requirements direction• Strong critical thinking, problem-solving, and risk analysis skillsPreferred Qualifications/Skills/Experience:• Experience with Salesforce business and/or technical components• Experience supporting large-scale business system implementations• Experience with business readiness initiatives and organizational process changes• Experience identifying process gaps and recommending improvements• Experience leading initiatives that support business strategy and process improvement• Experience coordinating with multiple business units, technology teams, suppliers, and procurement• Experience guiding and advising less-experienced Business Analysts• Ability to anticipate changes and redirect efforts while maintaining business value and project outcomesSenior Business Analyst – Salesforce Implementation & Business Process Transformation Overview:• The Business Analyst – Mastery will support projects led or supported by the Operations organization, with a primary focus on business analysis, requirements documentation, and readiness initiatives for a large-scale Salesforce implementation• Reporting to project management leadership, this highly visible role requires extensive collaboration across multiple business units, technology teams, suppliers, and procurement partners• The successful candidate will formulate and define business and systems scope and objectives based on user needs, applicable industry requirements, and business priorities• Responsibilities include analyzing complex business and user needs, translating them into functional and non-functional requirements, developing business process models and procedures, and managing requirements across medium- to large-scale projects• The role will lead business analysis activities across multiple parallel initiatives, facilitate stakeholder meetings and requirements-gathering sessions, identify process gaps, and recommend practical improvements• The Business Analyst will also assess business impacts, analyze risks, drive the escalation and resolution of complex issues, and communicate difficult decisions clearly and promptly• In addition, this individual will contribute to project readiness, support quality reviews of deliverables, and guide less-experienced analysts• Strong critical thinking, stakeholder management, facilitation, and communication skills are essential• Experience with Salesforce business or technical components is highly desirableJob Duties:• Formulate and define business and/or systems scope and objectives based on user needs and applicable industry requirements• Develop or modify procedures to solve complex problems while considering business and system limitations, operating time, and desired outcomes• Analyze business and user needs, document requirements, and translate them into appropriate business and/or system requirements• Guide and advise less-experienced Business Analysts• Perform business and systems analysis at a high technical level across applicable project phases while considering the business implications of technology decisions in current and future environments• Drive analysis and resolution of escalated and complex issues• Communicate difficult decisions clearly, accurately, and promptly with internal and external colleagues• Develop recommendations using critical thinking and risk analysis• Lead initiatives that support business strategy and process improvement• Identify gaps in processes and procedures and recommend improvements• Build and maintain strong relationships with organizational resources, business partners, and vendor partners• Facilitate and organize meetings with key stakeholders and business partners• Lead business impact analysis• Develop business process models, process outlines, procedures, and job aids to support business readiness• Plan and manage requirements for medium- to large-scale projects• Lead business analysis activities across multiple parallel initiatives• Gather and document functional and non-functional requirements• Facilitate requirements-gathering sessions and collaborate with business and systems experts• Conduct peer reviews of work products and provide oversight of deliverable quality as needed• Negotiate and influence requirements direction**Only those lawfully authorized to work in the designated country associated with the position will be considered.** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**