Field Service Engineer - Analytical Instruments

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

What is the role about? Analytik Jena US, a company of the Endress+Hauser Group, is looking for a Chemical Analysis Applications & Service Engineer to join our team in the East Coast of the United States. Position is remote and will be based out of the successful candidate’s Greater Boston area home office. This role will cover the eastern territory of the United States and will be responsible for other regions as needed.

Which tasks will you perform?

Complete customer site preventative maintenance, service, installations and chemistry applications of analytical instruments

Diagnose instruments via remote diagnostics and phone support

Perform customer training on analytical instrumentation

Perform IQ/OQ (Installation Qualifcation/Operational Qualification) on ICP-MS (inductively coupled plasma mass spectrometry), ICP-OES (inductively coupled plasma optical emissions spectroscopy), EA (elemental analyzer), AAS (atomic absorption spectrometry), UV-Vis Spectrometers, and/or TOC (total organic carbon) analytical instruments

What do we expect from you? You will have (required):

Bachelor's Degree or higher in relevant major such as chemistry, biological sciences, or engineering, or 4+ years relevant experience

Ability to travel 55-75% with minimal notice at times, within the United States and internationally as needed

Ability to work in-office 2-3 times per month as needed

2+ years of experience servicing chemical analysis instruments

Valid driver’s license and good driving record

Fitness and ability to lift up to 50 lbs and perform instrument maintenance and repairs

You may have (preferred):

Experience servicing or using ICP-MS, ICP-OES, EA and/or TOC preferred

Will train Lab Chemist who has ICP instrument user experience, who has aptitude and attitude to service instruments in the field

IQOQ, GMP and/or GLP knowledge helpful

Proactively offers, seeks, and applies constructive feedback with an openness to growth and collaboration

Prioritizes the customer perspective in business decisions by actively seeking to understand customer needs and problems, initiating solutions based on this understanding, and implementing feedback to enhance the overall experience and prevent future issues

What can you expect from us?

Family-owned, friendly, and highly committed company

Tuition reimbursement and a wide range of development opportunities

Comprehensive benefits package which includes medical, dental and vision

Competitive compensation and bonus opportunities

Generous paid time off

Life insurance and 401(k) savings with company match

Full-service café, fitness center, and health clinic (in Greenwood, IN)

Anticipated salary range for this position is $90,000-$95,000 with an additional automotive allowance.

Endress+Hauser is an equal opportunity employer and does not discriminate on the basis of any protected classification including protected veteran and disability status.

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