The Epic Systems Analyst is responsible for the design, configuration, and long-term maintenance of Epic modules, with a specific focus on the intersection of Revenue Cycle and Clinical Research . This role bridges the gap between technical system build and business operations, ensuring that workflows for Professional Billing and Research are seamless, compliant, and optimized for end-user efficiency.

MAJOR RESPONSIBILITIES

System Build & Maintenance

Provides application analysis, configuration, build, testing, implementation, and ongoing support for Epic Resolute Professional Billing, Claims, and Research modules.

Analyzes business workflows, operational requirements, and system functionality to develop effective solutions and identify opportunities for optimization and process improvement.

Troubleshoots and resolves complex Epic application issues by analyzing workflows, configuration, data, interfaces, and upstream and downstream system dependencies.

Identifies root causes, develops solutions, and escalates issues to the Epic Systems Manager, Technical Services, Epic, or other application experts when appropriate.

Participates in application projects, upgrades, implementations, and optimization initiatives, including requirements analysis, design, build, testing, validation, documentation, implementation, and post-go-live support.

Communicates project status, risks, issues, and recommendations to appropriate stakeholders.

Leads and implements application and workflow improvements by evaluating business needs and determining appropriate solutions, including configuration changes, workflow redesign, education, or larger project initiatives.

Maintains awareness of Epic functionality, emerging technologies, healthcare regulations, and industry practices to identify opportunities for continued improvement.

Resolute Professional Billing & Claims Optimization

Supports Revenue Cycle application functionality and integrations, including Professional Billing, Claims, Accounts Receivable, and interfaces with clearinghouse, credit card, statement, collections, and other related vendors.

Develops and maintains Reporting Workbench reports and other application-based reporting functionality as needed.

Epic Research Module

Provides Epic Research application support and optimization, including triaging research issues and requests; building, modifying, and validating research configuration and workflows; managing access and workflow requests; and coordinating enhancements with Epic, internal application liaisons, research stakeholders, and technical teams.

Evaluates and prioritizes Research application requests and determines appropriate solutions ranging from small configuration changes and workflow adjustments to larger projects.

Participates in regular research coordination meetings and maintains current knowledge of Epic Research features, releases, and upgrade functionality.

Project Leadership & Collaboration

Collaborates with operational leaders, end users, Epic, vendors, and other application support teams to define requirements, evaluate enhancement requests, coordinate integrated solutions, and ensure effective communication across business and technical teams.

Maintains effective working relationships and communication across a matrixed environment and responds effectively to changing priorities, business requirements, procedures, and technology. Completes other duties and special assignments as requested.

Provides consultation, education, and training to users, management, and stakeholders regarding Epic functionality, workflows, system changes, and appropriate application use. Leads application meetings, workflow discussions, requirements sessions, and stakeholder meetings and maintains supporting documentation.

Completes any duties and special assignments as requested.

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

Prior experience as an Epic Systems Analyst, Applications Specialist, or equivalent Epic role.

Minimum of 2 years specific experience within an Epic Professional Billing or Research Clinical Trials environment is preferred.

High School Diploma or GED equivalency is required.

Bachelor’s Degree in IT, Healthcare Administration, or a related field is preferred.

Certification Timeline : If not certified, must obtain an approved Epic certification or proficiency within 3 months of hire.

Resolute Professional Billing, Claims and Remittance and/or Research

KNOWLEDGE, SKILLS, AND ABILITIES QUALIFICATIONS

Extensive working knowledge of Accounts Receivables and Epic Resolute.

Extensive knowledge of Research module.

Strong understanding of upstream and downstream data sources to establish root causes of errors.

Ability to work within critical deadlines. This means occasionally working long hours and/or over the weekend during peak activity periods.

Good working knowledge and previous experience with Epic Resolute, Epic Research, business systems, collaborative computing tools, information management in healthcare, general information architectures, systems integration, laws, and regulations.

Three to five years of experience as an Epic Systems Analyst, applications specialist, or equivalent business experience in a Professional Billing environment.

Strong written and verbal communication skills.

PHYSICAL REQUIREMENTS

May include standing, sitting, and/or walking for extended periods

May include performing repetitive tasks

May include working on a special schedule (i.e. evenings and weekends)

May include working with challenging patients and clients

May include lifting up to 25 pounds