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Change management

About the job

Overview

At WakeMed, our mission is to improve the health and well-being of our community—and we do it by delivering outstanding, compassionate care.

We're hiring a Systems Analyst II, Clinical Applications to lead the build, implementation, optimization, and ongoing support of assigned clinical applications. In this role, you'll serve as a key partner between Information Services, operational departments, and software vendors to ensure our technology solutions effectively support patient care and business operations. You'll act as a subject matter expert for assigned applications, leading system enhancements, troubleshooting complex issues, and helping departments maximize the value of their technology investments.

What you'll do • Lead the design, configuration, testing, implementation, and ongoing support of assigned clinical applications and system enhancements. • Analyze customer requests, department workflows, and business requirements to develop and implement effective technology solutions. • Provide Tier 2 application support by investigating, troubleshooting, and resolving complex system and application issues. • Collaborate with operational leaders, end users, and vendors to improve workflows, optimize system functionality, and support informed decision-making. • Create and maintain application documentation, reporting specifications, and educational resources while supporting system upgrades and change management initiatives.

Who you are • Bachelor's degree or Associate's degree in Business, Technology, Healthcare, or a related field preferred. • Minimum of 3 years of experience in Systems Analysis, Information Technology, healthcare applications, or a related technology environment. • Experience analyzing workflows, gathering business requirements, configuring applications, testing solutions, and supporting application lifecycles. • Strong problem-solving, communication, and customer service skills with the ability to work effectively with technical and non-technical stakeholders. • Professional certification, licensure, or registration related to the field of practice is preferred.

At WakeMed, you'll have the opportunity to make a meaningful impact by supporting technology solutions that help our caregivers deliver exceptional patient care. If you're passionate about healthcare technology, process improvement, and collaborating with others to solve complex challenges, we encourage you to apply.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org .

EOE

Licensure

Certified/Licensed/Registered in Field of Practice Preferred Education

Associate's Degree Business Preferred Technology Preferred Healthcare Preferred Experience

3 Years Information Technology - Systems Analysis Required

Certified/Licensed/Registered in Field of Practice Preferred