Quality Improvement Project Specialist

Quality Improvement Project Specialist (Northeastern University Co-op)

Approved Salary: $21.00/hr

Schedule: 8:00am to 4:00pm; full-time co-op position (confirm days)

Status: Non-exempt

Reports To: Director of Quality Improvement & Value-Based Care or their Designee

Department: Adult Medicine

Anticipated Start: January 4, 2027

Summary/Objective We are seeking a dedicated and detail-oriented Quality Improvement Project Specialist to join our team at The Dimock Center, a Federally Qualified Health Center. This position is open to students enrolled in Northeastern University's Co-op program. The ideal candidate will be responsible for planning, implementing, and maintaining quality improvement initiatives, contributing to the enhancement of patient care, and ensuring compliance with regulatory standards. The Quality Improvement Project Specialist works closely with the Quality Improvement team and other departments to drive continuous improvement in healthcare services and outcomes.

Essential Functions

Develop and implement comprehensive quality improvement plans and strategies in collaboration with the Quality Improvement team.

Conduct thorough analyses of current processes, procedures, and protocols to identify areas for improvement and ensure adherence to quality standards.

Collaborate with cross-functional teams to design, execute, and monitor quality improvement projects that align with the organization's strategic goals and initiatives.

Utilize data analysis tools and methodologies to assess the effectiveness of quality improvement interventions and provide regular reports and recommendations to the management team.

Ensure compliance with all regulatory requirements, standards, and guidelines related to healthcare quality and patient safety.

Provide support for the training and education of staff members on quality improvement protocols, best practices, and relevant regulatory changes to promote a culture of continuous improvement and excellence in patient care.

Foster a collaborative and supportive work environment, promoting teamwork, effective communication, and the sharing of best practices among staff members.

Competencies

Adheres to center and departmental policies, procedures, and regulations.

Shows ability to prioritize responsibilities to achieve desired results in the required time frame.

Exhibits professional demeanor in tone of voice, appearance, and movement.

Maintains a high standard of confidentiality regarding patients, visitors, and co-workers.

Demonstrates serious effort to improve job performance and strong interpersonal skills necessary to establish supportive, collegial relationships and to interact effectively with administrative and clinical leadership, staff, clinical leads, and other healthcare professionals.

Highly self-motivated, with the ability to manage multiple projects simultaneously and adhere to work deadlines.

Inspires trust and respect and is seen as someone who provides support and assistance.

Shows excellent verbal and written communication skills.

Demonstrates excellent presentation skills, including the ability to speak before large audiences and prepare and deliver PowerPoint presentations.

Work Environment This position operates in a clinical and non-clinical setting.

Physical Demands Light physical demand: lifting up to 20 lbs, with frequent carrying of up to 20 lbs. Duties include standing, sitting, walking, lifting, carrying, and pushing/pulling.

Required Qualifications

Currently enrolled in Northeastern University's Co-op program.

Minimum of 6-12 months of experience in work related to public health, preferably in a healthcare or public health setting.

Basic understanding of healthcare delivery systems, community health, and health disparities.

Excellent communication and interpersonal skills, with the ability to engage diverse communities effectively.

Basic knowledge of data analysis and reporting.

Demonstrated ability to work collaboratively in a team environment and independently when necessary.

Knowledge of relevant regulations and compliance requirements in healthcare outreach.

Preferred Qualifications

Bilingual in a language common to the population we serve.

Demonstrated knowledge and use of quality improvement methodologies and tools (e.g., Lean/Six Sigma training).

Other Duties This job description is not intended to cover a comprehensive listing of duties or responsibilities and may change at any time with or without notice.

EEO Statement The Dimock Center values diversity and is committed to equal employment opportunity regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by law.