This is a business analyst role focused on system integrations, mainly in a logistics setting. The person acts as the bridge between business teams, technical teams, and outside partners, making sure data moves correctly between systems like ERP, TMS, WMS, CRM, and finance tools.

Please review the requirements above carefully, as relevant experience is required to be considered for this role.

We are not accepting soliticitations from staffing agencies at this time.

Responsibilities

Assess current-state business processes and supporting systems, including ERP and system-to-system integrations

Perform gap and data analysis to identify improvement opportunities

Gather and document integration requirements, including source and target systems, data mappings, transformation rules, triggers, frequency, volumes, and error-handling expectations

Document business processes and data flows across ERP platforms (e.g., SAP, Oracle, NetSuite) and connected systems such as TMS, WMS, CRM, and finance applications

Define and maintain integration specifications, including API and interface specs, field-level mapping documents, and EDI transaction mapping (e.g., 204, 210, 214, 990, 850, 810)

Partner with trading partners, carriers, customers, and vendors to onboard, test, and troubleshoot EDI and API connections

Monitor and triage integration failures, reconcile data discrepancies between systems, and work with technical teams to find root causes

Support developers with functional clarification and set expectations with the team and stakeholders

Identify, document, and help manage change, and transition delivered solutions to end users

Create design artifacts such as functional design specifications, low-fidelity wireframes, use cases, user personas, data dictionaries, process and data flow diagrams, and integration diagrams

Contribute to IT solution strategy, governance, and design, including integration architecture and standards for data quality, master data, and interface documentation

Document, socialize, and triage issues, defects, and enhancement requests

Review enhancement requests, test plans and cases, user guides, capability discovery, and delivery roadmaps

Plan and run test plans and cases, including end-to-end integration, UAT, and regression testing across connected systems, to protect solution quality

Qualifications

Experience with one or more of the following:

Microsoft 365 (SharePoint, Teams, OneDrive, or Copilot)

Custom application development

Data analytics

ERP systems such as SAP, Oracle, or NetSuite (functional or integration experience)

Working knowledge of integration concepts and technologies, such as REST/SOAP APIs, JSON/XML, flat files, SFTP, middleware, and event-based or batch integration patterns

Understanding of EDI standards (ANSI X12, EDIFACT) and EDI processes

Experience with integration or middleware platforms

Knowledge of the software development life cycle

Proven track record of managing multiple projects at once and meeting deadlines

Strong problem-solving skills, with the ability to think critically and strategically, identify solutions, and escalate issues appropriately

Ability to spot risks early and help build mitigation plans

Ability to work independently and as part of a team

Excellent verbal and written communication and presentation skills

Ability to thrive in a fast-paced technical environment

Familiarity with SQL or other data querying tools for validating and troubleshooting data

Experience with Azure DevOps, JIRA, Visio, or other project management tools

Experience with Figma or other prototyping and interface design tools