Development Operations Assistant

Make an impact through meaningful work

JESPY House supports adults with Intellectual and Developmental Disabilities in advancing their independence. We are seeking a detail-oriented, technically skilled Development Operations Assistant to support our Development, Marketing & Community Relations team and the Go Big for JESPY Capital Campaign.

This position helps turn donor generosity into meaningful impact by maintaining accurate records, processing gifts, coordinating donor communications, and providing reliable reporting. The ideal candidate takes pride in accuracy, handles confidential information with care, and enjoys keeping systems and projects organized.

Key Responsibilities

Maintain accurate donor and prospect records in eTapestry, including contact information, giving histories, confidential notes, and outreach activity.

Process and track charitable gifts, including donations, pledges, pledge payments, matching gifts, recurring contributions, tribute and memorial gifts, and in-kind donations.

Prepare timely, accurate donor acknowledgment letters, tribute cards, pledge reminders, and other correspondence.

Support the Go Big for JESPY Capital Campaign by tracking donor and prospect communications, updating fundraising dashboards, and preparing information for the team and fundraising consultants.

Generate weekly, monthly, and campaign-specific reports to monitor giving activity, data accuracy, and progress toward fundraising goals.

Create mailing lists and coordinate donor and prospect mailings, including preparation, addressing, postage, and distribution.

Collaborate across departments to keep client family contact information current and support appropriate communications.

Communicate professionally with donors, board members, volunteers, and community members.

Assist with fundraising events, board committee activities, grants, community outreach, website updates, and other departmental projects.

Identify opportunities to improve data quality, workflows, and department efficiency.

Qualifications

Associate’s degree required; bachelor’s degree preferred.

At least three years of consistent nonprofit work experience, preferably in development or fundraising.

Experience using a nonprofit donor database, such as eTapestry, Raiser’s Edge, or DonorPerfect.

Proficiency in Microsoft Office, particularly Excel and Word.

Experience preparing donor correspondence and interacting with donors and board members.

Strong organizational, time-management, and problem-solving skills.

Excellent written and verbal communication skills, including proofreading.

Exceptional attention to detail and a commitment to accuracy and confidentiality.

Ability to manage competing priorities, take initiative, follow through, and collaborate effectively.

A professional, donor-centered approach and strong customer service skills.