Field Service Engineer

Field Service Engineer – Industrial Equipment & Controls

Overview

We’re hiring a technically Field Service Engineer to take on a pivotal role within a growing service operation based in Addison, IL. When you’re at a customer site, you’re the technical expert and the face of the company. When you’re back at the facility, you’re working on the back end, writing SOPs, converting paper records into digital systems, updating manuals, and putting real organizational structure around a service department that’s ready to grow.

This is not a role where you show up, fix something, and move on. You’ll leave a real mark on how this business delivers service.

Responsibilities

Travel to customer locations to install, commission, calibrate, troubleshoot, and repair custom-built testing and industrial equipment

Diagnose and resolve technical issues across electrical, controls, mechanical, hydraulic, and pneumatic systems

Provide hands-on training to customer personnel covering proper operation, maintenance, and safety procedures

Build and maintain strong customer relationships, serving as the primary point of contact for ongoing service needs

Identify and communicate upsell opportunities including service agreements, calibration plans, and preventive maintenance programs

Relay field observations and customer feedback to internal teams to support product and service improvements

Assist with in-house assembly and equipment testing during non-travel periods

Requirements

2+ years of hands-on maintenance, field service or industrial technical experience working on equipment; prefer manufacturing or military experience

Working knowledge of hydraulics, pneumatics, and mechanical systems

Ability to read schematics and work confidently with diagnostic tools and meters

BS, AAS, or technical certifications in electronics, engineering, or a related field preferred; equivalent experience will be considered

Polished, professional communication skills with a consultative approach in customer-facing situations

Comfortable identifying and discussing service opportunities directly with clients

Organized and self-directed, able to manage a full schedule with minimal oversight

Willing to travel approximately 3-4 days / week, 70% domestically, with occasional international trips

Valid driver’s license and passport, or ability to obtain both

Benefits

BCBS

401K match

All travel expenses covered, including flights, hotels, meals, and mileage

Year-end bonus tied to company performance

Predictable schedule with weekends consistently at home

Small, collaborative team where your work is visible and your contributions matter