Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES

Responds to basic customer inquires regarding products, provides quotes, and handles

order entry.

Places customer orders via telephone, fax, email, electronic methods, or walk in (counter

sales).

Influences Motion Industries' gross profit through negotiating the sale price and purchase

price, within certain parameters.

May adjust non-contract customer pricing to meet the demands of the customer based on

competition, while maximizing the profit for Motion Industries.

Builds customer relationships to drive repeat business by relating to the customer and

drive process improvements.

Orders items to ensure appropriate inventory levels are maintained for customers.

Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.

Determines the most cost effective shipping method for customer orders.

Partners with Account Representatives to ensure customer satisfaction.

Expedites backorders. May pull inventory and prepare order for shipment to customer.

May handle customer returns.

Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

Reliability, organization, and attention to detail required.

Strong communication skills including written, verbal, and listening.

Ability to multi-task and time management skills required.

Moderate computer skills, including information processing, communicating internally and

externally via email, using business systems and searching capabilities to find products

on the internet.

Product knowledge is preferred.

LICENSES & CERTIFICATIONS

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.