Employment Status: Full time Shift: Day/Evening (United States of America) Facility: 1615 Franklin Rd - Roanoke Requisition Number: R161445 Healthcare Administrative Associate- Homecare Services (Open)

How You’ll Help Transform Healthcare: The Healthcare Administrative Associate supports front office operations by performing administrative, scheduling, registration, and customer service functions to ensure efficient and effective patient care delivery. Depending upon the size and practice work flows, the Healthcare Administrative Associate may only perform one of the higher levels functions as opposed to multiple functions.

This position is located at the Roanoke Homecare building working Mon-Fri 9a-6p with rotating weekends and holiday expectations.

The Healthcare Administrative Associate

Performs front office functions including patient registration, scheduling, check-in, and check-out processes.

Manages multi-line phone systems, screens calls, and routes messages appropriately.

Maintains accurate patient demographic, insurance, and eligibility information.

Collects co-payments, deductibles, and other payments and balances daily transactions.

Coordinates referrals and obtains insurance authorizations as required.

Maintains and organizes medical records in compliance with regulatory standards.

Performs charge entry, coding support, and resolves billing-related issues.

Uses electronic medical record systems for scheduling, reporting, and documentation.

Provides directions and assistance to patients and visitors.

Maintains reports, databases, and spreadsheets and performs basic data analysis.

Supports administrative functions including correspondence, reports, and meeting materials.

Assists with event coordination, scheduling logistics, and departmental projects.

Performs basic clinical support tasks under supervision as assigned.

Serves as a resource for team members and assists with training as needed.

Maintains a safe, organized, and efficient work environment.

What We Require:

Education: High school diploma or GED required.

Experience: None.

Licensure/Certification: Not required.

Life Support: Not required.

Other Minimum Qualifications: Strong customer service orientation and communication skills. Knowledge of medical terminology, office procedures, and electronic medical records. Proficiency in computer data entry and Microsoft Office applications. Ability to multitask and maintain attention to detail in a fast-paced environment.

This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Compensation Range: $16.18 - $22.65 Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.

Recruiter: Chris Fitzgerald Recruiter Email: cdfitzgerald@carilionclinic.org

For more information, contact the HR Service Center at 1-800-599-2537.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies

Benefits, Pay and Well-being at Carilion Clinic

Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That’s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away.

When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:

Comprehensive Medical, Dental, & Vision Benefits

Employer Funded Pension Plan, vested after five years (Voluntary 403B)

Paid Time Off (accrued from day one)

Onsite fitness studios and discounts to our Carilion Wellness centers

Access to our health and wellness app, Personify Health

Discounts on childcare

Continued education and training