Systems Engineer I - B2C

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We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is no longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

Job Summary

We are looking for a Systems Engineer I to join our broadband engineering team. In this role, you will support the integration, configuration, testing, and troubleshooting of broadband CPE—including gateways, cable modems, fiber ONUs, and Wi-Fi—while helping maintain lab and production-support infrastructure. Working alongside experienced engineers, you will build skills in system administration, networking, automation, and troubleshooting. You will work with cross-functional teams to support deployments, run tests, investigate issues, and help keep broadband services reliable.

Responsibilities

Scope of Work:

Support deployment, configuration, and maintenance of lab and production-support systems (servers, networking, cloud) under guidance of senior engineers.

Assist with integration and validation of broadband CPE (gateways, cable modems, fiber ONUs, Wi-Fi) into the production architecture.

Help monitor system and CPE health; investigate issues; escalate complex faults.

Troubleshoot hardware, software, Wi-Fi, and network issues with the team; document findings.

Use Python, PowerShell, or Bash to support testing, monitoring, and repeatable lab tasks, with review.

Collaborate with development, operations, and security on releases, incidents, and hardening.

Create and maintain topologies, MOPs, change logs, and troubleshooting guides.

Collaboration and Documentation:

Maintain up-to-date documentation of network topologies, including traffic flow and interconnectivity.

Create detailed troubleshooting guides for device and network failures.

Create change management & deployment logs to track system updates and upgrades to ensure stability.

Write clear and concise workflow documents, emails, presentations, and thought leadership materials.

Qualifications

Education: Bachelor’s in Computer Science, Information Technology, Electrical Engineering, or a related field (or equivalent experience). Master’s is a plus

Experience: 1–2 years in systems engineering

Working knowledge of Linux; Windows is a plus

Working knowledge of networking principles (TCP/IP, DNS, VPNs, firewalls)

Strong analytical and problem-solving skills

Clear communication and the ability to work with cross-functional teams

Required Technical Skills:

Wi-Fi technologies: Familiarity with 802.11 a/b/g/n/ac/ax; ability to troubleshoot signal, interference, and capacity with guidance

Broadband gateway platforms: Familiarity with RDK-B gateways, DOCSIS cable modems, and/or fiber ONUs, including provisioning, troubleshooting, and firmware validation in lab or production-support environments

Linux / Unix: Working knowledge of Linux (Ubuntu, CentOS, RHEL): CLI, services, logs, users, and system resources

Scripting: Python or Bash (coursework, lab, or internship). Ability to follow MOPs for change management

Networking: TCP/IP, DNS, DHCP, HTTP, SNMP, IP addressing, subnetting, VLANs, WAN/LAN. Ability to configure and troubleshoot using standard tools

At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What’s Right, Drive One Optimum, and Make It Happen. These aren’t just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It’s all part of the bigger picture of “Be The Difference” where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stop.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $77,112.00 - $126,684.00 / year. The rate/range provided herein is the anticipated pay at the time of hire and does not reflect future job opportunity.

We appreciate your interest in this opportunity. Applicants must be authorized to work for ANY employer in the U.S. Please note that at this time, we do not provide visa sponsorship for employment.