Product Operations Analyst

PS Job Title: Analyst III (CCO)

Work Place Flexibility: Hybrid

Legal Entity: Entergy Services, LLC

This position can be filled as an Analyst I – Analyst Sr. Lead depending on related experience.

****No relocation ****

This position can be filled in New Orleans, LA

The product operations analyst is responsible for analyzing and optimizing the operational performance of the products and services. This role focuses on collecting and interpreting operational data, identifying opportunities for process improvements, creates presentations and ensuring the products and services comply with all relevant regulations and industry standards. The product operational analyst works closely with cross-functional teams to enhance the efficiency, reliability, and customer experience of the product offerings.

The primary purpose of the product operations analyst is to provide data-driven insights and recommendations to the product management team, enabling them to make informed decisions that optimize the operational performance of the utility's products and services.

Operational Data Collection and Analysis:

Gather and analyze operational data related to the products and services, such as usage patterns, service reliability, maintenance activities, and resource utilization.

Identify trends, anomalies, and opportunities for operational improvements.

Process Optimization:

Evaluate the efficiency and effectiveness of the operational processes supporting the utility's products and services.

Collaborate with cross-functional teams to identify and implement process improvements that enhance product performance, customer experience, and regulatory compliance.

Asset/Resource Management:

Comprehensive inventory management, lifecycle optimization, utilization analysis, cost control, risk mitigation, compliance adherence, and data-driven reporting to support effective product asset management and strategic decision-making.

Analyze the utilization and allocation of resources (e.g., personnel, equipment, infrastructure) required to support the utility's product operations.

Provide recommendations on resource optimization to ensure efficient and cost-effective product delivery.

Regulatory Compliance Monitoring:

Monitor the operational performance of the utility's products and services to ensure compliance with relevant regulations, industry standards, and internal policies.

Identify and address any operational issues that may impact regulatory compliance.

Incident and Outage Management:

Monitor the operations of the product (assets, etc.) to ensure optimal operational performance

Investigate and analyze product-related incidents, outages, and service disruptions to determine root causes and develop mitigation strategies.

Collaborate with the product management and operations teams and/or 3rd party vendors to implement corrective actions and prevent future occurrences.

Reporting and Dashboarding:

Develop and maintain operational performance dashboards and reports for the product management team and other stakeholders.

Provide insights and recommendations based on the analysis of operational data.

Cross Functional Collaboration:

Work closely with the product team, customer insights and journey, marketing, sales, and operating company customer service teams to provide data-driven insights and support product-related initiatives.

Communicate findings and recommendations and create presentations effectively to various stakeholders, including senior management.

Minimum Requirements

Bachelor's Degree in technical or business-related field or equivalent work experience.

Minimum experience required of the position:

Analyst I: 0-2 years of relevant professional experience

Analyst II: 2-4 years of relevant professional experience

Analyst III: 4-6 years of relevant professional experience

Analyst Sr: 6-8 years of relevant professional experience

Analyst Sr Lead: 8+ years of relevant professional experience

Technical Skills:

Strong data collection, analysis, and interpretation skills, with the ability to derive meaningful insights from complex datasets.

Proficiency in using data analysis tools and software, such as Excel, SQL, and Power BI.

Functional Knowledge: Excellent communication and presentation skills, with the ability to translate complex data into actionable insights. Requires conceptual knowledge of theories, practices and procedures within a discipline. Applies general knowledge of business developed through education or experience.

Business Expertise: Experience with utility, specifically products or programs. Experience with or strong eagerness to learn/adopt Agile ways of working

Leadership: Team-oriented and flexible with proven track record in collaborating with multiple stakeholders and driving results, especially via influence management

Problem Solving: Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments. Intellectual curiosity and creativity

Ability to simplify complex data and strategies, aligning departmental strategies with overarching organizational goals.

Impact: Collaborative mindset and the ability to work effectively in a cross-functional team. Must be self-motivated, have high integrity and credibility and be able to work independently. Must be flexible and have ability to interface with a diverse group of individuals and cross-functional teams

Interpersonal Skills: Exchanges straightforward information; asks questions and checks for understanding. Ability to communicate effectively in both digital and business settings. Attention to detail. Excellent interpersonal skills, strong verbal and written communication skills

Primary Location: Louisiana-New Orleans Louisiana : New Orleans Job Function : Corporate FLSA Status : Professional Relocation Option: Union description/code : NON BARGAINING UNIT Number of Openings : 1 Req ID: 125404 PS Job Title : Analyst III (CCO) Travel Percentage :Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.