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About the job

Responsible for the generation of statistics and graphs for reporting of customer service and quality control data, route review, and financial tracking. Participates in negotiation of carrier and courier rates. Works in conjunction with and at the request of Sales to facilitate the delivery and arrival of patient specimens to MML. Tracks shipments to and from MML and assists in the recovery and expediting of delayed shipments Acts as a resource person for sales and operations in designing and implementing international shipping solutions for MML clients. Assists, MML Packaging and other areas with issues involving international shipments, including customs clearance, expediting, and intervention on distressed shipments. Orders department and courier supplies as needed. Acts as a resource person for IATA, DOT, and international regulations. Responsible for the design and testing of shipping containers and shipping methods. Monitors expenses and audits vendor invoices and prepares them for approval by the Supervisor.

This position is not eligible for sponsorship/we will not sponsor or transfer a visa for this position. Also, Mayo Clinic DOES NOT participate in the F1 STEM OPT extension program.

2-year commitment to the role is required.

High School diploma or GED and four years of transportation, logistics, customer service, or laboratory-related experience required

OR Associates degree in Supply Chain Management, Business or related business-discipline, healthcare, or related field and two years of transportation, logistics, customer service, or laboratory-related experience required.

Additional Qualifications:

At least five years of prior experience in business, customer service, human relations and/or accounting is preferred.

Must have skills in systems analysis, planning, and negotiating.

Experience with couriers or logistics systems is a plus.

Above average human relations, customer service, and communication skills are necessary to deal with clients, couriers and vendors.

Must be self-motivated, possess strong organizational and computer skills, work independent of direct supervision, and strive for excellence in serving our broad customer base.

Computer skills and working with databases also needed, and Lawson experience is helpful.

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

Medical: Multiple plan options.

Dental: Delta Dental or reimbursement account for flexible coverage.

Vision: Affordable plan with national network.

Pre-Tax Savings: HSA and FSAs for eligible expenses.

Retirement: Competitive retirement package to secure your future.