Administrative Assistant 3

INDUSTRIAL COMMISSION

Are you ready to work for an exceptional state agency that works to protect the life, health, safety and welfare of the employees in the State of Arizona? Apply with us! The Industrial Commission of Arizona (ICA) is committed to the highest standards of compliance, demonstrating leadership in all areas, and teaching and working with employers and employees to make them successful. A thriving workforce in Arizona is what we strive for and work towards each day.

ADMINISTRATIVE ASSISTANT 3

Job Location:

Legal Division

800 W. Washington St.

Phoenix, AZ 85007

Posting Details:

Salary: $17.60 - $19.23

Grade: 17

Closing Date: November 9, 2026

Job Summary:

The Administrative Assistant 3 provides administrative, secretarial, and investigative support to the Legal Division, with a primary focus on the Fraud and Compliance Unit. This role is essential in supporting efforts to investigate workers' compensation fraud, enforce compliance among uninsured employers, and help protect the public through efficient office operations and case support.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

• Provide administrative and operational support for the Fraud and Compliance Unit by preparing correspondence, legal documents, case files, and other records while ensuring accuracy, confidentiality, and compliance with established procedures. • Support fraud and compliance investigations by maintaining case documentation, coordinating schedules and deadlines, and conducting research using internal systems and public records to verify employer status, insurance coverage, business operations, and regulatory compliance. • Serve as a liaison with investigators, Legal Division staff, other Commission divisions, external agencies, employers, and the public by responding to inquiries, exchanging information, and facilitating case-related activities. • Maintain records, compile data, prepare reports, and coordinate administrative processes that support unit operations, including compliance-related collections and performance tracking. • Assist with Legal Division administrative functions and participate in continuous improvement initiatives to promote efficient and effective operations.

Knowledge, Skills & Abilities (KSAs):

Knowledge in

• Computer systems and standard office technology. • Legal Division and Fraud and Compliance Unit's mission, organization, workflows, administrative procedures, and business processes. • Basic knowledge of Arizona workers' compensation laws, regulations, and compliance principles. • Employer insurance verification tools, including NCCI. • Internet search tools, social media platforms, and government databases used for research and investigations.

Skills in • Strong teamwork and collaboration skills. • Excellent planning, organization, multitasking, and time management skills. • Effective written and verbal communication skills with strong attention to detail. • Proficiency in Microsoft Office and other computer applications, databases, and office technology. • Strong analytical, problem-solving, and decision-making skills. • Effective interpersonal skills with the ability to build positive working relationships. • Conducting research using web search engines, social media, and government websites.

Ability to • Interact professionally and effectively with coworkers, employers, stakeholders, and the public. • Maintain confidentiality and demonstrate ethical, courteous, and professional conduct. • Exercise sound judgment and make appropriate decisions within established policies and procedures. • Prioritize multiple assignments, adapt to changing priorities, and meet deadlines in a fast-paced environment. • Remain composed and productive under pressure. • Coordinate work effectively with investigators, administrative staff, and other Commission divisions. • Proofread documents and ensure accuracy and quality of work. • Foster an inclusive and collaborative work environment that values diverse perspectives. • Research, analyze, and interpret information from multiple sources to determine employer operational status and support compliance investigations.

Selective Preference(s):

Pre-Employment Requirements:

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The Arizona Department of Administration offers a comprehensive benefits package to include: Sick leave Vacation with 10 paid holidays per year Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). Health and dental insurance Retirement plan Life insurance and long-term disability insurance Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here . For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement :

You will be eligible to participate in the state employee health/disability insurance plan, and you are required to participate in the Arizona State Retirement System (ASRS). ASRS participation may begin immediately or upon your 27th week of employment. Contributions are matched by the employer.

Contact Us:

If you have any questions, please feel free to call 602-542-5559 or email HR@azica.gov for assistance. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.