Senior Director of Membership

Nationwide, Key Responsibilities Membership Strategy, Growth, and Retention

Develop and lead a comprehensive membership strategy aligned with organizational priorities and financial goals Establish and manage annual and multi-year budgets and goals for membership growth, acquisition, retention, reactivation, and revenue across all categories Manage membership acquisition and sales, developing outreach strategies to expand AMS membership among prospective and international audiences Serve as a visible AMS representative at conferences and meetings, providing workshops, Q&A sessions, and membership-focused programming Design and improve the membership lifecycle, implementing targeted interventions to strengthen retention and reconnect with lapsed members Translate insights into why members join, renew, or leave into improvements in offerings, communications, pricing, and overall strategy to elevate the AMS membership value proposition

Membership Operations and Experience

Own membership-related financial performance, developing revenue projections, forecasts; evaluate pricing structures and benefits to ensure that AMS continues to offer a compelling value proposition for current and prospective members Identify opportunities to increase membership revenue and improve operational efficiency. Lead day-to-day business operations, overseeing applications, renewals, billing, records, and fulfillment to ensure processes are scalable and member-centered Establish service standards and expectations that ensure members receive responsive, accurate, welcoming, and solutions-oriented support Resolve member issues and complaints, escalating to appropriate departments when necessary Build a member-centered culture that strengthens trust, demonstrates value, and deepens the member's relationship with AMS

Data Management, Reporting, and Continuous Improvement

Develop budgets, dashboards, and reports that track membership activity, revenue trends, and forecast member needs, including professional development demand Identify and implement appropriate automation, technology, and systems improvements that increase operational efficiency and data quality Monitor key membership performance indicators and maintain awareness of association trends to ensure AMS remains relevant and competitive

Team Leadership

Supervise, develop, and support Membership team members, establishing clear roles, responsibilities, goals, and performance expectations Create a collaborative, accountable, results-oriented, and member-centered team culture Develop team capacity in membership strategy, sales, service, systems, analytics, financial performance, and association best practices Foster continuous improvement, professional growth, cross-training, and shared accountability across the Membership team

Who You'll Work With You will report to the Executive Director. You will supervise the Member Retention Lead, Membership Acquisition Lead, and Member Services Specialist. You will serve as a key member of the Senior Leadership Team. You will frequently collaborate with Marketing and Communications to develop effective membership acquisition, renewal, retention, and value-communication strategies. You will frequently collaborate with Finance on membership budgeting, forecasting, revenue analysis, financial controls, and performance reporting.

6+ years of experience in membership services, with demonstrated success in membership growth, acquisition, renewal, retention, reactivation, and revenue Strong financial acumen to effectively manage the membership budget, business plan, and financial controls Proven ability to build efficient and scalable membership operations and improve the use of membership data and systems Dedication to strong member service and satisfaction, with experience building a member-centered culture Experience developing and managing a high-performing, accountable team in areas such as strategy, sales, service, and systems