Director Revenue Cycle

About ViewFi

ViewFi is a national virtual care and digital health provider focused on orthopedic and musculoskeletal (MSK) injuries, physical therapy, and sports medicine. We pair board certified physicians with purpose-built technology to deliver convenient, high-quality care, getting every patient on the right care plan from the very first visit.

The Opportunity

The Director, Revenue Cycle owns ViewFi's lien-based receivables: law firm bill reduction requests and settlement collections requests for patients treated under a letter of protection. Reporting to the CFO, this role leads the systems, reporting, and collections strategy behind those receivables, builds the team as volume grows, and partners with Client Success, Sales, Finance, and Healthcare Operations to keep receivables from slipping through the cracks as the business scales.

Your Mission

Process, Systems & Automation

Own the shift from spreadsheet tracking to ViewFi's working portal, partnering with Tech to scope and prioritize improvements.

Set the roadmap for process and automation improvements, and lead their implementation, so collections scale as volume grows.

AR Analysis & Reporting

Analyze AR customer-by-customer and by referral source to validate collection-rate assumptions and surface trends across the book.

Build recurring reporting for leadership and Client Success on which firms are performing well versus falling behind.

Own AR forecasting and aging trends, flagging emerging risk before it becomes systemic.

Own the accuracy of AR-received data in ViewFi's systems, the control point Finance relies on to process referral payouts correctly and on schedule.

Collections & Escalation Management

Own collection strategy and outcomes for active bill reduction requests and outstanding lien-based AR, including reducing aging AR, via email, call, and mail outreach, escalating unresolved items to Client Success and Sales leadership.

Build relationships with law firm billing departments to get regular settlement updates and shorten time-to-resolution on aging accounts.

Negotiate bill reduction requests and payment amounts, balancing collection outcomes against the referring-firm relationship; serve as custodian of records as needed.

Support external requests for billing records and documentation, serving as the point of contact who confirms and attests to bills and records when requested.

Build and lead a collections team as volume grows, including hiring, coaching, and setting performance targets.

About You

5+ years of experience in AR, collections, or revenue cycle management, including 3+ years leading people or teams, with a proven track record owning a process end-to-end across AR, outreach, and negotiation (e.g., with law firms or similar stakeholders).

Revenue cycle management (RCM) experience highly preferred.

Healthcare provider and personal injury lien experience a strong plus.

Advanced Excel skills and analytical rigor, paired with strong client-facing communication skills; able to build AR reporting and present findings to leadership.

Process-improvement and automation mindset, ideally migrating manual workflows into a system or portal with a technical team.

Comfortable escalating internally and externally, with judgment to balance collection outcomes against the referring-firm relationship.

Self-starter who can operate independently and build structure through rapid, high growth.

ViewFi Offers

• Remote-first work

• Unlimited PTO

• Medical/dental/vision benefits

• 401k match

ViewFI is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.