Branch Manager

The University of Michigan Credit Union (UMCU) offers a fun and challenging work environment where each team member is valued and can make a difference. We are currently searching for an enthusiastic, positive team leader that is committed to developing their team and ensuring all UMCU members receive world-class service. Do you fit this bill? Then consider joining the Branch Operations Team as a Branch Manager!

The Branch Manager must uphold UMCU’s Core Values, while inspiring and motivating the team to follow UMCU’s vision and mission and help meet its objectives. They are responsible for the growth and development of their team. This includes themselves and any UMCU Team Member that they may have an influence on; it is not limited to their direct reports. Maintaining a positive work environment each day is an expectation. Keeping open communication, hosting weekly huddles, and empowering each team member will aid this initiative. They are responsible for the coordination of all phases of branch operations and responsible for multiple functions, including but not limited to: staffing, security, cash handling, delivery of products and services, and the physical appearance of the branch.

Why join the UMCU Team?

Work with a high energy and collaborative group of supportive professionals.

We are committed to helping you own your career and grow professionally and personally.

Comprehensive benefits including low cost/high coverage medical, dental, vision, leave of absence and more!

Very generous paid time off and a very flexible work environment to help you find just the right work-life balance.

Tuition reimbursement and a student loan debt repayment program

Our Fidelity 401k program with employer match is one of the most generous you'll find.

From our parental leave, to pet insurance and home office credits, our benefits package is one of the best you'll find!

What will you be doing in this role?

Embodies all of UMCU’s Core Values and follows the Servant Leadership model

Ensures UMCU’s culture is intact within their branches

Takes ownership of the branch and team including but not limited to selection and promotion, retention, recognition, engagement, direction, performance management, corrective action, job responsibilities, training and development of direct reports

Motivates the team to reach UMCU objectives by creating a fun and competitive environment

Conducts formal team member meetings monthly; provides performance feedback and recognition

Conducts department/branch meetings on a weekly basis

Holds themselves and their team accountable and provide feedback regularly

Ensures they and their team provide high service standards to members and internal team members

Plans and manages the workload of the branch team

Performs duties of branch team members as needed

Works in tandem with other departments of the Credit Union to enhance member service and ensure teamwork and internal cooperation

Creates a team environment that facilitates engagement and team member participation

Reviews, evaluates, recommends, and implements operational improvements

Manages all cash handling, negotiable instruments, balancing daily work and reconciliation of branch accounts

Initiates, writes, maintains, and updates branch procedures

Monitors branch performance using metrics, statistics and analysis

Manages the daily operation, reconciliation and problem resolution of the branch GLs

Manages branch facility to meet UMCU’s service expectations

Undertakes management responsibilities of overseeing the branch team including selection and promotion, direction, performance management, corrective action, training and development

Researches vendors or serves on committees for new products and services

Volunteers in various activities sponsored by UMCU within the surrounding communities the credit union serves

Manages credit union security procedures

Maintains knowledge of and follows all credit union policies and procedures regarding BSA, OFAC, U.S. Patriot Act, Anti-Money Laundering, S.A.F.E Act, CFPB regulations and Customer Identification Program

Completes all UMCU required trainings and attends and actively participated in leadership camps

Other duties as assigned

What you will need for this role?

Bachelor's degree or actively pursuing a bachelor’s degree

Minimum of 3 years’ experience in a financial institution is preferred

Proficient in Microsoft Office – Word, Excel, PowerPoint and Outlook

Strong technical skills

Strong verbal and written communication skills

Maintains a growth mindset

Embodies all of UMCU’s Core Values

Must be a team player and possess a high energy “can do” attitude