Reproduction Service Supervisor (Campus Title: Print Services Manager) - Mount Wachusett Community College

Gardner, Massachusetts, Location: Gardner, MA Category: Clerical/Office Support Job Type: AFSCME Posted On: Fri Oct 30 2026 Job Description: General Statement of Duties: The Print Services Manager is a key member of the Marketing, Printing and Creative Services team and reports to the Executive Director of Marketing, Printing and Creative Services. This position leads the College's print production and services, combining hands-on technical expertise with operational management, customer service and continuous process improvement. The Manager oversees print production systems and equipment, staff workflows, service quality, purchasing, inventory controls, expense tracking and operational reporting. This position requires the ability to manage multiple competing priorities, adapt to changing deadlines and maintain efficient operations in a fast-paced, service-oriented environment. Working collaboratively with the Marketing, Printing and Creative Services team and departments across all College campuses, the Manager builds strong working relationships and ensures printed materials are accurate, timely, cost-effective, accessible where applicable and consistent with College branding and design standards. Responsibilities: Effectively manage multiple simultaneous print and reproduction projects, balancing competing priorities, shifting deadlines and high-volume production demands. Plan, coordinate, delegate and monitor workflows to ensure timely delivery, efficient resource allocation and consistent service quality. Operate, configure, troubleshoot, and oversee modern digital printers, copiers, wide-format/signage equipment, cutters, laminators, bindery and finishing equipment, and related production technologies; adapt to new systems and equipment as introduced. Provide technical guidance on print specifications, file preparation, layouts, paper selection, finishing, production feasibility and cost-effective methods; coordinate with designers on print-ready files and appropriate output. Inspect proofs and finished products for accuracy, consistency, quality and alignment with approved College brand standards; apply a working understanding of typography, layout, color, readability and design principles. Develop, document and improve intake, estimating, job tracking, prioritization, approval, quality-control, and delivery processes; recommend practical technology and workflow enhancements. Develop and maintain an inventory management system for paper, toner, ink, envelopes, supplies and related materials; set reorder points, track usage, reconcile stock and reduce waste. Track print shop expenditures, material usage, job volumes, vendor costs, purchase orders and invoices; prepare periodic operational, inventory and expense reports to support budgeting and management decisions. Coordinate purchasing, vendor relationships, service calls, equipment maintenance, repair schedules, contracts and supply deliveries in accordance with College procedures. Oversee campus copier fleet supplies, inventory and basic service coordination across College locations. Coordinate large-format production, event signage, banners, posters, installation, finishing and distribution as needed. Oversee reproduction-related mailing workflows, including bulk mail preparation, mailing schedules, postal requirements, and coordination with relevant College offices and service providers. Build and maintain strong, collaborative relationships with faculty, staff and departments across all College campuses. Serve as a responsive, solutions-oriented partner by understanding departmental needs, managing expectations, communicating timelines and providing guidance to ensure efficient, high-quality service. Supervise, train, mentor and evaluate assigned personnel; effectively delegate responsibilities, promote cross-training and foster a positive, collaborative and accountable team environment. Lead by example, providing hands-on support during peak production periods and helping the team navigate competing priorities. Maintain organized production files, records, operating procedures and a safe, clean work area; ensure appropriate equipment safety practices and training. Use Monday.com to track, log and organize incoming jobs, tasks and internal chargebacks. Perform production and related duties as operational needs require; undertake other duties as assigned. Job Requirements: Minimum Qualifications: Applicants must have at least two year of full-time, or equivalent part-time, experience in the operation of printing equipment, the major duties of which included operating offset duplicating machines, plate makers and related printing equipment, or Any equivalent combination of the required experience and the substitutions below. Substitutions: Successfully completed education at the high school level or higher at a recognized trade, technical or vocational school with a major in printing or graphic arts may be substituted for a maximum of one year of the required experience. Working Conditions: Ability to work safely around production equipment, stand for extended periods and lift and move supplies up to 50 pounds, with or without reasonable accommodation Desired Qualifications: Three years of progressively responsible experience in print production, reproduction services, digital printing, or a comparable production environment, including workflow coordination or operational responsibility; or an equivalent combination of education, training, and experience. Demonstrated proficiency operating and troubleshooting digital printing, copying and finishing equipment, with the ability to learn emerging production technologies. Demonstrated ability to multitask, independently prioritize competing demands, adapt to changing needs and manage multiple projects simultaneously while maintaining accuracy, organization and meeting deadlines. Ability to manage inventory, purchasing records, expenses and basic reports using spreadsheets, databases, or comparable systems. Exceptional customer service, interpersonal, communication and problem-solving skills, with demonstrated ability to build positive working relationships, collaborate across departments and campuses and contribute to a supportive, team-oriented environment. Working knowledge of print production specifications, design principles and the importance of brand consistency. Ability to work safely around production equipment, stand for extended periods and lift and move supplies up to 50 pounds, with or without reasonable accommodation . Equivalency Statement Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position. Additional Information: Campus Title: Print Services Manager Salary: $62,547.94 - $88,248.42 An appointment made from outside the bargaining unit will be at step one unless the collective bargaining agreement dictates otherwise. Grade: 17 Employee Status: Full Time Benefits: Yes Hours per Week: 37.5 Number of Weeks: 52 Mount Wachusett Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran status, genetic information, pregnancy or related conditions, gender identity, sex characteristics, sex stereotypes or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits Sex-Based Harassment. Inquiries or complaints concerning discrimination, harassment, or retaliation shall be referred to the College's Affirmative Action Officer and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.